What you'll do * Working work withagile teams using Scrum and Kanban methods to successfully deliver the project and continue to improve on the existing processes and culture of the organization. He/she will remove obstacles to the team's process, Run Agile Sprint planning, retrospective, demo and daily scrum meetings. * Own and drive all project details, issues, etc. * Develop and document well formed stories, requirement documentation and manage the product backlog * Raise key decision points and risks to leadership for resolution. * Develop and drive incremental quality and agility into the organization as it relates to assigned projects. * Ensure that standards and processes are consistently followed and enhanced. * Remove impediments or guide the team to remove impediments by finding the right personnel to remove the impediments. * Facilitate discussion, decision making and conflict resolution. * Provide all support to the team using a servant leadership style and leading by example. * Build a trusting and safe environment where problems can be raised without fear of blame, or being judged, with a concentration of healing and problem solving. * Be able to bring transparency to the business and program about development and grow business trust. * Must be able to notice the differences and issues as they arise and elevate them to management. About you * Successful candidate must have 5+ years working on the delivery of CRM and related applications. * Experience with Salesforce or similar CRM system. * Must be highly effective at working with all levels of resources and leadership. * Strong communication skills, customer relationship management skills and team leadership skills are paramount to the success of this role. * Must have demonstrated experience and appreciation in different styles of Agile, ie Scrum, Kanban etc. * Knowledge of crossover/inter-dependencies between infrastructure tasks and development activities * Experience managing and leading project managers, developers, architects, testers, etc. * Must be able to multi task and lead and manage multiple teams simultaneously while providing appropriate direction and oversight. * Must be a results oriented, get things done leader - with a history of success and the desire to help an organization evolve and grow. * Advanced problem solving and negotiation skills. * Advanced experience with requirements identification, elaboration and documentation More about you * Salesforce Admin Certification a plus