Required Clearance Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customerrsquos information. US Citizenship is required. Current clearance is not required. Job Description The program utilizes ServiceNow to provide ITSM services and is seeking a talented software test lead to ensure the delivery of high quality solutions to our customer. This individual will lead our testing efforts as we work to meet customer needs and ongoing program requirements for the operations, maintenance and enhancement of the ITSM platform. Responsibilities include Lead the ITSM team in generating, enhancing, implementing and executing test processes, plans and procedures. Lead the successful completion of independent software testing within required program schedules. Lead efforts to improve test quality and efficiency, including increasing codefunctionality coverage and implementation of ongoing enhancements and expansion of the use of the automated test framework within ServiceNow to perform automated testing. Accomplish all tasks via a combination of individual hands-on effort and leadership of ServiceNow team members in the performance of these tasks. None of the current team members are trained testers they are primarily software developers who perform testing as part of their job duties, so part of this task is to ensure that they follow industry standard testing best practices, including independent verification of other developersrsquo work. Lead team activities as needed, including those which are part of the Agile process such as scrum meetings. Support team activities and review work products to ensure testability is incorporated throughout the process. Provide status and results of test activities to management as needed. Mentor and develop team members, particularly in the area of software testing and associated best practices Education and Experience Typically requires a Bachelorrsquos degree from an accredited college in a related discipline, with 8 years of prior relevant experience or a Masterrsquos degree with 6 years of prior relevant experience. Additional years of experience andor relevant certifications will be considered in lieu of degree. Required Qualifications Software testing experience, including development and execution of testing processes, plans and procedures Automated testing experience, including development and execution of automated test procedures Experience leading small teams or projects Excellent communications skills Excellent teamwork skills Experience with use of Agile methodologies for software development and testing Desired Qualifications Agile certifications andor experience leading Agile efforts , particularly as Scrum Master Experience supporting customers in a dynamic IT operations environment ITSM experience, especially with ServiceNow Cloud development andor testing experience Software development experience