Senior IT Operations Manager
We are seeking a Senior IT Operations Manager with a TS clearance for a full time position in Washington, DC. Responsibilities will include the following Manage resources, lead team, and improve support for an IT Operations government contract. Lead projects to improve IT Service delivery at Government site Serve as the Sr. Operations Program Manager to Government client regarding planning and delivery of operations associated with the TSSCI, Secret Level, and Unclassified infrastructure. Provide leadership to the contractor team for delivery of services. Provide leadership in the improvement of IT service delivery models. Recommend appropriate measures for IT service delivery and provide analysis of IT performance metrics. Collaborate with Government contacts as well as members of the IC and National Laboratory community. Lead Enterprise planning and operational efforts to successfully migrate to IC ITE and work effectively with the IC and National Laboratories. Support a Program Management Office (PMO) Coach project managers to improve project delivery and promote project management principles throughout the organization. May also perform project management duties. Facilitate the collection of regular status and metrics, and prepare status reports. Lead regular IT Operations meetings. Provide oversight and leadership to the to the Help Desk Manager, server and network engineers. Requirements Significant Program Management experience leading IT Service Delivery initiatives in the intelligence community Must have a solid understanding of data center operations, networks, firewalls, services, storage and application development. Must understand encryption techniques and security authentication protocols which include PKI. Experience with ITIL. Excellent communication skills. Proven ability to multi-task and prioritize accordingly.