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Customer Experience Representative

Employer
Sparks Group
Location
20001, Washington DC
Closing date
Mar 26, 2019

View more

Industry
Other
Function
Customer Service, Other
Hours
Contract

Job Details

Job Summary/Company: Our client, a well-known fast casual restaurant chain, is need of a customer engagement professional who enjoys working in a fast paced environment, under tight deadlines, in a constant effort to make the guest experience truly world-class.  If interested, please apply online or call the DC office of Sparks Group at 202-463-5100.

Responsibilities:

  • Managing the intake and processing of customer sentiments
  • Providing strong problem-solving and interpersonal skills to customers
  • Troubleshooting digital ordering issues
  • Escalating urgent guests issues to internal teams as necessary
  • High level of professionalism, diplomacy, and tact to interact with a diverse set of guests and diffuse difficult situation

Qualifications/Background Profile:

  • Exceptional attention to detail
  • Collaborative and reliable work style
  • Strong problem solving and customer service skills
  • Proficiency with Google platforms - include Gmail + Docs
  • Experience with Zendesk, or a demonstrated ability to learn new software

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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