HMSHost is part of Autogrill SpA - the world's largest provider of food and beverage services for travelers. Along with the rest of the Autogrill Group, we are recognized industry leaders who create innovative dining locations at airports and on motorways worldwide. With 33,000 associates and revenues of more than $2.7 billion, we use our experience and global reach to offer travelers an unparalleled blend of local, regional and international brands. HMSHost will provide you with the opportunity to develop your career at our many branded restaurants. Explore our various hourly and management positions in the US and Canada or our corporate openings in Bethesda, Maryland. The Director, Human Resources executes HR policies and programs within the corporate office and provides professional HR guidance and associate support to internal clients. The successful HR Director acts as an associate champion within the confines of the company's overall HR Strategy. This is an exempt position that reports directly to the VP Human Resources. Essential Functions: *Communicates HR policies, programs, and procedures to corporate leaders and associates and educates on their proper application *Champions best associate engagement practices and monitors individual leaders' capabilities, weaknesses, and strengths in mastering engaging behaviors. Identifies associate relations trends within client groups and communicates observations to HR leadership. *Actively listens to associates' concerns, problems, and challenges to monitor consistent policy application and fair treatment. May provide advice and coaching for problem resolution, or actively execute a solution, considering all parties' points-of-view, the regulatory environment, and HMSHost's people strategy. *Coaches leaders in best-practice approaches to solving associate relation problems and monitors progress toward desired goals. *Supports department heads in forecasting and planning their talent pipeline requirements in line with the function or business strategy *Assists department heads in providing associates with development opportunities that align with current and future performance standards *Reviews and benchmarks the internal and external environment to improve HR policies and initiatives *Identifies and drives the sharing of best practices across functions to facilitate continuous improvement *Identifies opportunities for HR to add value to the business and communicates ideas to HR leadership. *Provides day-to-day guidance to management and department heads (eg, coaching, counseling, career development, disciplinary actions, etc.). Resolves more complex associate relations issues. Conducts effective, thorough and objective investigations. *Maintains in-depth knowledge of regulatory requirements for HR policy, progressive trends and best practices. Partners with the legal department as needed/required to assess risks and resolve issues. *Partners with the Learning and Development team to determine training and development paths and opportunities for corporate associates to help with their career growth and professional performance *Delivers training programs and presentations *Develops and promotes ongoing feedback mechanisms for associates to influence the continuous improvement of HR services and processes Requirements Minimum Qualifications, Knowledge, Skills, and Work Environment: *Requires 7-10 years in increasingly responsible Human Resource management positions and HR certification *Requires college degree or equivalent professional certifications or work experience *Requires strong problem solving skills *Requires ability to make sound, objective, fact based decisions *Requires strong oral and written communication skills, and excellent listening skills *Requires the flexibility and adaptability to prioritize and manage multiple projects *Requires ability to travel 10% of the time Additional Information To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com/. Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) We empower our team of more than 33,000 diverse associates to succeed. With more than 2,000 dining locations in airports and motorways, HMSHost offers the size, resources, training, and advancement opportunities you need to reach your most important career goals. Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance Flexible spending account for health expenses Paid Vacation Credit union membership HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time. Customer Service Hall of Fame HMSHost's Customer Service Hall of Fame recognizes associates who have gone far above and beyond delivery of our Five Star Customer Service standards, and whose actions have significantly enhanced a traveler's experience at one of our dining operations. Our Five Star Customer Service standards reinforce and measures our commitment to creating the best possible guest experience for travelers, and we set a target score each year to track our service performance and progress. We proudly celebrate the great stories of our associates' service efforts and recognize them as part of our Customer Service Hall of Fame. "I have been working with HMSHost for just a short time now and I already love the job. The company does their best to take care of their associates and ensure the highest quality of customer service."