Sales Engineer- Federal
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Position Summary: The Systems Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans. Primary Responsibilities: * Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts * Provide solution designs, and systems engineering configurations * Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude * Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors. * Design technical solutions that can solve customer business problems or create a new service offering * Participate in the development and support of content (presentations, WP's, use cases ) for customers and partners * Maintain knowledge of competitive landscape and share with peer group * Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships * Effectively negotiate and pursue conflict resolution * Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer * Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies. * Perform other related duties as assigned Customer support activities include: * Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives * Develop and maintain trusted advisor relationships with customer technology staff and management * Consistently provide world-class customer service during pre-sales and post-sales activities * Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff * Actively use Salesforce.com for each opportunity and named account * Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans * Understand and effectively utilize F5 organizational resources * Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others * Identify and qualify technical opportunities * Influence Sales strategy * Determine viability of opportunity and map out account political structure Channel support activities include: Support F5 channel partner sales initiatives Provide channel partners sustainable training on F5 solutions and competitive differentiation Provide channel partners technical expertise and oversight as required Proactively provide consultative support Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner's ability to sell F5 solutions Post sales activities include: Understand and follow escalation process Partner with the F5 Technical Support and customers/partners to resolve issues The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Knowledge, Skills and Abilities: Expert written and oral communication skills Expert presentation and customer interaction skills Demonstrable experience with Linux and Windows Server 2012/2016 operating systems Knowledge of common enterprise applications eg (Microsoft SharePoint) Configuration and troubleshooting Active Directory, VMware (or comparable virtualization technologies), and complex enterprise networking environments Fundamental knowledge of current identity and access management methodologies/technologies System administrator skills with modern network architecture/design concepts Experience with cloud computing platforms eg Amazon Web Services, Microsoft Azure Experience with modern programming languages and a fundamental knowledge of Application Programming Interface concepts Must possess a fundamental understanding of information security frameworks and concepts such as the OWASP Top 10 Web Application Security risks Network architecture/engineering background Demonstrable knowledge within the following areas: Knowledge of F5 Networks Application Delivery Controller (ADC) targeted technologies Knowledge of current industry trends/cycles related to information security and/or cloud computing Demonstrate expert knowledge of: Industry and F5 Networks-targeted technologies Industry trends and cycles Windows Server, AD, DNS Familiarity with various hacking and exploitation tools and methodologies, common malware families, and Anti-Virus / IDS / IPS evasion techniques Excellent knowledge and experience with a wide variety of IT technologies and security solutions. Day-to-day operations and interactions will involve the following focus areas: Network Engineering - the OSI model, IPv4/6, Routing, Switching, DNS, VLANs and Subnetting, Taps, Load Balancers Network Security - Firewalls, IDS / IPS, HTTP/SSL Proxies Network Forensics - Packet Capture and Analysis Incident Response - Workflow procedures, evidence gathering, chain of custody handling Email Flow - Exchange / Domino, Cloud Solutions, AV and Anti-SPAM products File Storage - SAN architectures, SMB / CIFS / NFS protocols Enterprise Architecture - Active Directory, SCCM, LDAP / RADIUS / TACACS , 2-Factor Auth. Server Administration Windows and Linux Server Run and Maintain experience Virtualization Technology - VMware, Citrix, HyperV, Virtual Desktop Infrastructure Network Design background is required Demonstrate proficiency in: Configuration and troubleshooting of servers, Active Directory Domain design CIFS/SMB. DFS, FRS experience a plus. Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX a plus, with expertise in at least one of the two Operating Systems. Mastery of: Storage subsystem skills and storage Virtualization Technology - VMware, Citrix, HyperV, Virtual Desktop Infrastructure Qualifications: * 8 years related experience * Pre-sales experience or client facing sales experience - Federal specific presales experience preferred * BS/BA or equivalent work experience The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment Opportunity It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.