Systems Analyst I
Systems Analyst I
Office of the Registrar
Exempt, Regular, 100% Full-Time, Pay Grade 2.1
University of Maryland University College Office of the Registrar is a forward thinking, innovative office with a focus on building staff competencies in the Registrar profession using AACRAO Competency frameworks. The Office is seeking a Systems Analyst who will be responsible for making changes within student records, understands how policy impacts systems design and functionality and will have the knowledge to query student data. The Specialist is a service oriented position and will support students, staff, faculty, and others (internal and external) by providing excellent customer service via various methods of communication that assure we are meeting the needs of students. This position is part of a team and collaboration across the team is required.
The Systems Analyst will be expected to:
Analyze operations including performance and productivity data, error rates and their root causes, and prepare documents which describe the situation, identified solutions, and assessment activities to Senior Leadership.
Identify, research, recommend, implement, and utilize best practice methods in the areas of responsibility including keeping up to date on technical functionality as it relates to any software or hardware that could provide for enhanced communications and processes across all constituents.
Generate and review data sets to determine how to appropriately update, correct, or maintain student records.
Lead projects and workgroups specific to process improvement in terms of maintaining all documentation, scheduling meetings, and ensuring project deliverables are met.
Drive end to end process analysis to discover gaps, training needs, staffing, and areas of improvement (e.g. transcripts through to evaluation and graduation).
Design, develop, and drive implementation of new business processes to gain efficiencies.
Enforce data driven decision making throughout the department.
Identify trends and patterns within area of responsibility - highlighting issues and suggesting resolutions that align with practice, policy, and system capability.
Troubleshoot and problem-solve escalated ITworks tickets, or student, staff, or faculty related cases.
Interact and facilitate communications among all necessary parties.
Support University wide initiatives and projects that rely on system modifications or general understanding of the Student Information System.
Identify areas in the Office of the Registrar that can be automated to reduce manual work.
Collaborate with key stakeholders both within the Office of the Registrar and externally to ensure appropriate communication is established with any open initiatives.
Perform other duties as assigned.
REQUIRED EDUCATION AND EXPERIENCE:
- BA/BS degree from an accredited institution of higher learning, and a minimum of 3 years experience with student records in a higher education setting.
- Demonstrated competency in satisfactory resolution of student/and or customer initiated questions using resources and tools available via online or paper to deliver accurate and professional responses.
- Ability to organize and prioritize administrative tasks and workflow such that all service level agreements are met.
- Demonstrated ability to communicate effectively with internal and external customers via phone, email, chat, and other methods.
- Demonstrated ability to pivot on tasks between detail oriented work and service oriented work in a fast paced environment where there will be distractions requiring immediate service that may interrupt regular administrative tasks.
- Ability to make decisions using criterion that require the incumbent to navigate, assimilate, understand, and apply policies, procedures, and practices from a variety of sources.
- Demonstrated ability to work both independently and collaboratively with other staff.
PREFERRED EDUCATION AND EXPERIENCE:
Demonstrated experience in a higher education student services environment.
Experience in initiating, acting on, and closing CRM (e.g. SalesForce) cases and actions.
Experience in completing and reviewing transactions in a Student Information System (preferably PeopleSoft) evidencing understanding of the system and relational nature of the data beyond processing individual transactions.
POSITION AVAILABLE AND WILL REMAIN OPEN UNTIL FILLED
SALARY COMMENSURATE WITH EXPERIENCE
All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.