Member Relations Coordinator

Expiring today

Location
Arlington, Virginia
Posted
Mar 18, 2019
Closes
Apr 22, 2019
Hours
Full Time

SUMMARY: Performs various duties to support the Membership department such as customer service, data processing and maintenance, and general administrative support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Execute membership customer service duties within a timely fashion including, but not limited to, phone coverage, correspondence, membership research, fulfilling requests for AFA materials, and responding to general AFA inquiries.
  • Serve as primary processor for membership batches and data updates. Responsible for filing completed membership batches and organizing batches to be processed.
  • Provide support for membership acquisition and retention, including but not limited to processing of electronic applications and individual membership payment reconciliation.
  • Maintain inventory of membership support items.  Provide membership information and promotional materials to AFA members and chapters as necessary.
  • Perform various routine membership tasks such as membership cards, refunds, data pulls, and other data entry such as Arnold Air Society and daily lockbox batches.
  • Provide administrative support to the Member and Field Relations team as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of SalesForce Strongly preferred.
  • Written and oral communication skills.
  • Interpersonal skills for department collaboration and customer service.
  • Attention to detail.
  • Must be dependable and punctual.
  • Proficient with MS Word
  • Prefer proficiency with MS Excel

REQUIREMENTS:

  • Must have bachelor’s degree or equivalent experience
  • 1-3 years prior experience in customer service.
  • 1-3 years prior experience in non-profit Associations

 

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, and more! Please send cover letter with resume to recruiter@afa.org.

Similar jobs

Apply for Member Relations Coordinator

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.