Member Relations Coordinator

Location
Arlington, Virginia
Posted
Mar 18, 2019
Closes
Apr 22, 2019
Hours
Full Time

SUMMARY: Performs various duties to support the Membership department such as customer service, data processing and maintenance, and general administrative support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Execute membership customer service duties within a timely fashion including, but not limited to, phone coverage, correspondence, membership research, fulfilling requests for AFA materials, and responding to general AFA inquiries.
  • Serve as primary processor for membership batches and data updates. Responsible for filing completed membership batches and organizing batches to be processed.
  • Provide support for membership acquisition and retention, including but not limited to processing of electronic applications and individual membership payment reconciliation.
  • Maintain inventory of membership support items.  Provide membership information and promotional materials to AFA members and chapters as necessary.
  • Perform various routine membership tasks such as membership cards, refunds, data pulls, and other data entry such as Arnold Air Society and daily lockbox batches.
  • Provide administrative support to the Member and Field Relations team as assigned. 

KNOWLEDGE, SKILLS & ABILITIES:

  • Knowledge of SalesForce Strongly preferred.
  • Written and oral communication skills.
  • Interpersonal skills for department collaboration and customer service.
  • Attention to detail.
  • Must be dependable and punctual.
  • Proficient with MS Word
  • Prefer proficiency with MS Excel

REQUIREMENTS:

  • Must have bachelor’s degree or equivalent experience
  • 1-3 years prior experience in customer service.
  • 1-3 years prior experience in non-profit Associations

 

Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, and more! Please send cover letter with resume to recruiter@afa.org.

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