Customer Service Specialist

Employer
Pathfinders, Inc.
Location
Rockville, MD
Posted
Mar 18, 2019
Closes
Mar 29, 2019
Function
Customer Service
Industry
Other
Hours
Full Time
We are seeking Customer Experience Specialists who will deliver on a first-class experience to all current and future guests. You will provide excellent customer service specializing in the Real Estate space. Field inbound calls from clients and assist Realtors with issues, membership, billing and technical issues. Provide excellent customer service and answer any question they may have about specific listings. Respond to requests for information, processes and activate customer accounts. Diagnose system issues with software. Help determine problems and take next steps to fix it. Walk client through process and troubleshooting. Support field operation teams in maintaining a consistent guest experience. Provide knowledgeable and correct information. Attend weekly meetings and provide organized updates succinctly. Build and maintain positive relationships clients. Provide the highest level of customer support + concierge services to all current and future guests. Hours: Must be flexible Monday-Friday 8am-8pm and available to work 1 weekend day twice a month. We offer great benefits, growth and enjoyable work environment! Must have 1-4 years of call center experience Excellent written skills Strong attention to detail Customer service focused

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