SUPERVISORY IT SPECIALIST (CUSTOMER SUPPORT)

Employer
USAJobs
Location
Washington D.C.
Posted
Mar 22, 2019
Closes
Mar 22, 2019
Hours
Full Time
TRAVEL REQUIRED:

Occasional travel - Approximately 10%.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • Must be a U.S. Citizen or National.
  • Males born after 12/31/59 must be registered for Selective Service.
  • Background and/or Security Investigation required.
  • Drug Testing is required.
  • You may be required to serve a supervisory probationary period.
  • Required to complete OGE Form 450 if selected.
  • This job opportunity announcement may be used to fill additional vacancies if they occur within 90 days.
  • Top Secret Security Clearance Required.
  • You may qualify at the GS-14 level, if you fulfill the following qualification requirements:
    GS-14 - Candidates must have had one (1) year of specialized experience to at least the next lower grade level (13). Specialized experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities, (KSA's) to perform successfully the duties of the position as described above, and that is typically in or related to the position to be filled.

    Examples of specialized experience for this grade level that demonstrate technical knowledge of information technology activities and experience working in a supervisory or team lead capacity overseeing these activities to include: system design, development, implementation, management, operation and maintenance of an agency's nationwide network systems and infrastructure to support business operations; coordinating with various staff and experts to accomplish the management of information technology hardware and software; prepares guidance and technical support to product owners, users, functional specialists, and other information technology specialists to ensure compatibility; evaluates and analyzes of proposed new systems and system change requests to existing operational systems; and serves as Contracting Officer Representative in the administration and management of IT support contracts.

    Merit promotion applicants must meet time in grade requirements as defined in 5 CFR 300, Subpart F. One year at the GS-13 level is required to meet the time-in-grade requirement for the GS-14 level.

    You must meet all of the qualifications and eligibility requirements within 30 days of the closing date of this announcement.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    This job does not have an education qualification requirement.

    Note: National Archives uses E-verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit, http://www.e-verify.gov.

    Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.

    Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 85 or above; and, (3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information, visit: http://www.opm.gov/rif/employee_guides/career_transition.asp.

    Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
    - Persons with Disabilities-Schedule A
    - Special Hiring Authorities for Veterans
    - Special Hiring Authority for Certain Military Spouses
    - Other Special Appointment Authorities

    Read more

    You will be evaluated for this job based on how well you meet the qualifications above.

    Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    • Customer Service (Fosters a Customer Focused Environment):
    • Execution and Results (Drives Performance and Results):
    • Interpersonal Skills (Builds Networks and Alliances):
    • Leads Teams:
    • Managing Human Resources:
    • Problem Solving (Thinks Strategically):
    • Professional Credibility:
    Based on the information you provided in your application package, we will assign you to one of three quality categories - Best Qualified, Well Qualified, or Qualified. Those applicants who are determined to be best qualified will be referred to the hiring manager for further consideration.

    Read more Security clearance Top Secret

    Drug test required Yes


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