Call Center Member Service Associate

NASA Federal Credit Union
Bowie, MD
Mar 18, 2019
Mar 21, 2019
Customer Service
Full Time
FIND YOUR PURPOSE. JOIN OUR MISSION. As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority.We are currently seeking talented Call Center Member Service Associates for our Upper Marlboro, MD call center (just past South Bowie on Route 301).As a Call Center Member Service Associate, you will deliver exceptional member service by telephone while successfully promoting and selling NASA FCU products and services. You must possess proven customer service and sales skills; strong verbal communication; and above all, a desire to help others. The Call Center Member Service Associate position is a tiered position with formal training modules- You control your career advancement as you learn and execute new skills. We offer a generous benefit package:Competitive compensation: 15.00 - 20.00 hourly 401(k) match to 5% of earnings - immediate enrollment and 100% vestingChoice of two health plans:Open Access High Deductible (100% employer paid premiums)Open Access Low Deductible Plan (80% employer paid premiums)Dental - 85% employer contributionLife Insurance - no costLong-term Disability Insurance - no costEmployee Assistance Program - no costPaid vacation Paid sick time10 Paid holidaysProfit Sharing eligibleWORK SCHEDULEThe Call Center is open from 8:00 am - 6:00 pm Monday - Friday and Saturdays from 9:00 am - 2:00 pm. CCMSAs must be able to work shifts beginning as early as 8:00 am and ending as late as 6:00 pm. Additionally, CCMSAs are scheduled to work a minimum of two Saturdays per month. The typical work week is 40 hours. Responsibilities Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.Identifies member events to provide solutions on products that meet the member's needs and facilitate the member's financial security.Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.Processes a variety of financial transactions on member accounts including funds transfers loan payments, check orders, and share certificates.Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Education and ExperienceMSA I - High school diploma or general education degree (GED). A minimum of one year of high volume Call Center experience or branch banking experience.MSA II - High school diploma or general education degree (GED). A minimum of one year of high volume Call Center experience (preferably bank or credit union ) and experience with loan application process and document collection.MSA III - High school diploma or general education degree (GED). A minimum of two years of high volume Call Center experience in a Credit Union/Bank. Loan processing experience and aptitude/ability for meeting cross-selling goals. Demonstrated writing skills.#CB