Service Advisor/ASM - Heritage Volkswagen Catonsville
Are you great at customer service? Are you looking to transfer out of the hospitality industry? If you're looking for an exciting new opportunity with training, stability and a great team environment come talk to us about a Service Advisor position! You can use your customer service skills at Heritage Volkswagen Catonsville. As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work. ESSENTIAL DUTIES: Managing your own work in process and providing excellent customer serviceAdvising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer' specificationsContacting customer regarding any changes in the estimate or promised timeScheduling service appointmentsManaging telephone inquiries regarding appointmentsAddressing and resolving customer complaintsQUALIFICATIONS: High school diploma or GED; associate's or bachelor's degree, preferredKnowledge of basic car functions, characteristics, and operations in order to answer customer questionsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manualsBasic MS Office knowledge; computer software, internet proficiency, and general mathematic skillsEMPLOYEE ADVANTAGE: We believe that taking care of employees is an important step in creating a positive workplace and a successful company. With that in mind, MileOne is proud to offer programs designed to help our employees and their families' succeed both at home and at work. We call it the MileOne Employee Advantage! In addition to traditional healthcare, training, career advancement and financial benefits, we also include an Employee Purchase Program, the Next Mile scholarship program for employees and family members, an Employee Assistance Program and more. MileOne Autogroup is dedicated to actively helping our communities, we have raised millions through local and national charities. For more information, visit our website MileOneJobs.com and click "Why MileOne". MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.