Business Process Associate - Client Management

Freddie Mac
McLean, VA
Mar 15, 2019
Mar 15, 2019
Full Time
The Business Process Associate is within the Client Management Team (CM) in the Multifamily Division at Freddie Mac. The CM Team delivers business process and systems transformation across the Multifamily business.

Responsibilities include:
  • Actively participate in Multifamily business process and technology projects, including business process, systems, rollout and adoption.
  • Execute business requirements creation, user acceptance testing and integration across projects.
  • Serve as primary liaison to Delivery Services and/or vendors for any development efforts.
  • Provide thought leadership and work as part of a collaborative CM team to develop solutions to business needs that strike the optimal balance between functional capabilities, flexibility, and cost.
  • Seek solutions that meet the need of the business which result in process efficiency, provide business change flexibility, and increase Multifamily's ability to manage and leverage data.


  • 1-3 years of related professional work experience managing and implementing mission critical business applications
  • Bachelor's degree in Business Administration, Finance, or any related field or equivalent work experience
  • Leadership and executive level interaction and partnership with functional/business unit leaders
  • Familiarity with different development life-cycles and methodologies (agile/waterfall) as well as business analysis and requirements

Key to Success in this Role:*A sense of humor:
  • Strong consultation, facilitation, and communication skills
  • Bilingual in Business & IT
  • Ability to work with and collaborate across the team and where silos exist
  • Ability to develop mutually beneficial relationships across the Multifamily division
  • Deep curiosity to learn about new trends and how to do things better
  • Comfortable in the space between no longer and not yet

Top 3 Personal Competencies to Possess:
  • Customer Focus - Personally engage with customers to learn their needs
  • Partnership - Build trust and strong partnerships through my own and my team's actions
  • Drive for Execution - Be accountable for strong individual and team performance

Preferred Skills

  • Excellent verbal and written communication skills
  • Collaborative, appreciative style of management and engagement
  • Understanding of commercial and/or Multifamily real-estate
  • Expertise in common knowledge-worker tools (Windows, Office Professional, Visio, etc.) and specialized project/program management software (MS Project, etc.)

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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