IT Support Specialist - Helpdesk experience needed

Washington D.C.
$25.00 per hour
Mar 15, 2019
Apr 19, 2019
Full Time

IT Support Specialist

Our client in Washington, DC is searching for a long-term Temporary IT Support Specialist to provide technical assistance to computer system users within the organization. 

This is providing Tier 1 support for a helpdesk system.  Duties will include answering user inquiries regarding computer software or hardware operations to resolve problems; overseeing the daily performance of computer systems and peripheral equipment; setting up employee equipment; and handling minor repairs to hardware, software, or peripheral equipment.  Will also maintains account and inventory records; refer major hardware or software problems or defective products to vendors or managers for service; train users in the proper use of hardware or software; and provide support for their IP phone system and cell phones.

Must have a Technical or Associate’s degree along with at least 2 years of experience with an electronic helpdesk system.  Certification in Microsoft and/or Cisco technologies is desirable.  Other skills needed include advanced knowledge of basic PC components; Intermediate knowledge of Microsoft based networking protocols; exposure to basic scripting language; exposure to voice and data telecommunications systems; exposure to remote access technologies for support and office connectivity.  Proficiency in Microsoft Office required.

This is a great long-term Temporary assignment and will be filled as soon as we identify the right candidate.  Please email your resume to and then call 4Staff at 202-347-1044 right away.  Ask for Candace Bernard, Cal Barnes or Mark Roush and refer to job #27406. 

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Do you have at least 2 years of experience working with an electronic helpdesk?

Do you have exposure to basic scripting language and data telecommunications systems?

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