Mortgage Loan Servicing Manager

NASA Federal Credit Union
Upper Marlboro, MD
Mar 15, 2019
Mar 18, 2019
Full Time
NASA Federal Credit Union's core purpose - to empower people to achieve a brighter financial future - is the driving force that supports the success of our members. As one of the largest credit unions in the region and top performing in the nation, NASA Federal Credit Union members enjoy banking with an organization that's well established, financially sound and thrives on technology. With a strong heritage to serving the needs of individuals in the science, technology and engineering fields, the credit union philosophy of People Helping People has always been a priority. Our employees contribute to the success of our Credit Union each and every day by looking for opportunities to improve the organization, partnering to achieve worthy goals, stepping up to meet challenges, and taking responsibility for actions and outcomes. Our generous benefit package includes: 401(k) match to 5% of earnings - immediate enrollment and 100% vesting Choice of two health plans - 80% employer contribution Dental - 85% employer contribution Life Insurance - no cost Long-term Disability Insurance - no cost Employee Assistance Program - no cost Paid vacation Paid sick time 10 Paid holidays Profit Sharing eligible SUMMARY: Assists the Assistant Vice President of Loan Servicing with the operations of the Loan Servicing Department and mentors Loan Servicing Representatives (LSRs). Acts as the information resource for LSRs and provides guidance and coaching as needed. Manages the primary areas of responsibility in Mortgage Loans, Mortgage Correspondent Lending and Specialty Servicing to include: Collateral Protection Insurance for mortgage loans, , quality control, document management and storage/retention, escrows analysis, tax payments, management of loss claims payoffs, account data changes, member inquiries, research / analysis, adjustments and others as assigned. Maintains a thorough knowledge of regulations and compliance related to mortgage lending and the associated internal policies and procedures. This position requires leadership skills needed to continuously develop staff, while remaining detail oriented and able to handle multiple tasks simultaneously. Must have excellent organization, communication skills. EDUCATION/EXPERIENCE: Five years of directly related experience required plus three years of management experience at a level commensurate with the responsibilities of the position. Strong knowledge of mortgage systems and procedures, credit union and governmental agency regulations and policies. Must complete the CUNA Leadership Development Course (start date required to be within first year of employment) or an alternative approved program. Bachelor's Degree in a related field preferred

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