IT Specialist (Unified Communications)
Occasional travel - You may be required to travel 1 to 5 days per month.
Relocation expenses reimbursed No
This position is designated as Moderate Risk and requires a background investigation. Unless an appropriate background investigation is already on record with the Office of Personnel Management, you must undergo a background investigation.
If you are selected, you will be required to complete a Confidential Financial Disclosure form within 30 days of your first day of employment and annually thereafter.
If you are selected, you must complete a one year probationary period.
You do not need a degree to qualify for this position.
We are looking for at least one year of specialized experience related to this position as described below:
To qualify for the GS-13 level, you need to have at least one year of full-time experience equivalent to the GS-12 level defined as providing technical support in evaluating, designing, implementing, and supporting unified communications environments specifically around audio, video and web conferencing and electronic collaboration. Participating on information technology (IT) Projects and Work Groups in developing policies, guidelines and information management systems to assess business processes and create software solutions to meet customer needs; providing guidance and advice to management officials on IT systems migration processes and procedures. Expertise in support of unified communications technologies, specifically those related to Office365.
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the
services or products that your work unit produces, including the general public, individuals who work in
the agency, other agencies, or organizations outside the Government) to assess their needs, provide
information or assistance, resolve their problems, or satisfy their expectations; knows about available
products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups
effectively, taking into account the audience and nature of the information (for example, technical,
sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to
nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound
judgment to generate and evaluate alternatives, and to make recommendations.
Your answers to the on-line assessment will be used to evaluate your competencies in the following areas:
-Ability to develop recommendations on information systems impacting agency IT policies or programs.
-Ability to develop and implement IT training and education programs.
-Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving unified communications services, support and management.
-Skill in oral communication.
-Ability to develop, implement and/or coordinate activities for the protection and restoration of unified communications services and capabilities.
-Knowledge of contract management.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Except in special circumstances, those new to the federal government will be hired at the starting salary (step 1) of the applicable grade range listed above.
This position is located in Office of Mission Support, Office of Information Technology Operations, Endpoint & Collab Solutions Division, Washington, D.C. For more information on this office, visit their website: Office of Mission Support
If selected, you must work at the location stated in this announcement.
This position is in the bargaining unit.
Are you a Displaced Federal Employee? If so, please read the Required Documents section and visit the EPA website for additional information: EPA Announcement Policies and Procedures
EPA participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that enables participating employers to electronically verify the employment eligibility of their newly hired employees. For additional information: EPA Announcement Policies and Procedures.
If you have part-time work experience, read this: EPA Announcement Policies and Procedures.
Position has portable work and selectee may be authorized to telework after meeting eligibility requirements if approved by the supervisor/manager.
If you are selected, travel, transportation, and relocation expenses will not be paid by EPA. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.Read more
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and required documents to ensure you meet the basic qualification requirements. Your resume must address the knowledge, skills, and abilities listed in the Qualifications section. If you meet basic qualification requirements, your application will be further evaluated based on your answers to the online assessment. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for the position. You are being evaluated under the category rating method which means, if you are determined to be qualified, you will be placed into the ‘Best Qualified’, ‘Well Qualified’, or ‘Qualified’ category.
We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. We will evaluate your qualifications and eligibility and notify you if you meet minimum qualification requirements. If you are referred for consideration, you may be subject to additional assessments.
NOTE: We do not require a separate statement responding to the competencies, also referred to as Knowledges, Skills, and Abilities (KSAs). However, your resume should clearly show possession of these competencies.
To preview questions please click here. Read more Security clearance Other Drug test required No