Manager, Network Operations

Feb 18, 2019
Mar 20, 2019
Full Time



Your role in helping us shape the future:

As an enterprise leader in network operations, you will be responsible for ensuring the highest performance of the company's underlying network and satellite assets and deliver the utmost network support. As aligned with Intelsat's network operation vision and direction, you will establish and implement processes, procedures, lessons learned and training to drive improvement in the support model. You are expected to lead change in the group's culture towards a service provider using strategic initiatives like automation, enterprise resource management systems and outsourcing. As a strong leader, you will support a fast pace environment of customer needs, changing technology and product offering to help deliver a superior customer performance and industry leading network operations team.


Are you up to the challenge?


  • Promote Intelsat culture of employee empowerment, continuous learning, customer advocacy and operational efficiencies in a global setting managing a team of support engineers ensuring network reliability, network availability, and compliance with customer service agreements.
  • Provide operational service support and escalation for the NOC, regional global NOCs and its customers, including the satellite fleet, teleports and terrestrial networks carrying commercial traffic, corporate enterprise and satellite flight operations.
  • Coordinate and track all team tasks including metrics collection, repair and maintenance operations, ensuring that operation policies, standards and procedures are properly implemented, maintained, and enhanced for aspects of the operational response of Intelsat's customer support centers globally (NOC and global regional NOCs).
  • Create, manage and facilitate professional development of direct reports and their individual contributors. Develop and coordinate training to align employees with operational needs in a global, changing environment and link department goals with company vision and objectives.
  • Champion the introduction of automation and the integration of intelligent tools, promote a high level of teamwork, manage and motivated management team in providing a quality work environment and develop effective career path plans for employees to increase key skills needed both in the management and technical capability sets.
  • Lead by example, challenge functional status quo, manage and develop processes to document customer issues and develop trends and impact analyses and incorporate best practice procedure from a multiple department perspective, with specifically defined role responsibility.
  • Provide expertise and insight to ensure the Network Operations Center's applications/tools, workflows/procedures and staff can support new and highly-scalable technologies
  • Foster cross-functional teamwork collaboration with Customer Support Engineers, Capacity Managers, network engineering, network operations and product development staff.


Can you drive these processes?

  • Meet and exceed service level performance metrics and agreements (i.e. SLA, availability reliability and service uptime) in 24/7 and global operations environment
  • Lead transformation in the group to an integrated, proactive and scalable driven organization.


You should definitely have:

  • Bachelor's Degree in Computer Science, Electrical Engineering, or similar discipline preferred.
  • 5+ years of experience working in a Telecommunication or similar industry, required (or an equivalent amount of education and work experience).
  • Must have excellent management and leadership skills, including prior people management experience in an operational environment supporting global telecommunication and IT related services and products.
  • Must have experience with the use of trouble reporting, program management and logging systems.
  • Must have good communication and presentation skills, including prior experience in presenting technical data and metrics to non-technical audiences.
  • Proficiency in troubleshooting and analyzing telecommunication/satellite-based/IP and Video/Data systems
  • Excellent customer service, multitasking and planning skills required.


It would be nice if you had:

  • Comprehensive knowledge of satellite mobile networks highly desirable.


What it's like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture

Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world's leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat's customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

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