Customer Service Rep., PRN

Location
Takoma Park, MD
Posted
Mar 14, 2019
Closes
Mar 26, 2019
Function
Customer Service
Industry
Healthcare
Hours
Full Time
Washington Adventist Hospital

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

Adventist HealthCare seeks to hire a Customer Service Rep who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Part-Time Customer Service Rep:
Maintain an efficient operation at the Front Desk and File Room. Responsibly controls documentation of patient records, obtaining additional information when required assuring appropriateness of orders. Consistently and accurately maintains knowledge of duties of operations, departmental policies and procedures. Greets patients and physicians when they arrive in the department and exhibits a pleasant personality at all time. Listens attentively to all staff and visitors to ensure proper direction of needs. Generates all outpatient orders for Radiology procedures in a timely manner. Collects and compiles all documents pertaining to patient orders/exams, using appropriate computer skills in placing such orders to assure accuracy for patient safety. Once orders are placed assuring proper routing of
exam orders in the department. Responsible for releasing films and/or reports to patients, attorneys, and physicians when presented with the proper documentation/identification. Maintains knowledge of security and patient confidentiality issues regarding the reading of reports via the telephone. Constantly and accurately follows the policy when releasing reports, CDs and films.

Qualified candidates will possess:
•\tHigh School or GED
•\tType 45 wpm
•\tExperience in clerical work
•\tExtremely pleasant and tactful when dealing with people
•\tComfortable with medical terminology
•\tStrong communication skills
•\tAble to handle a multi-task environment
•\tStrong computer skills
Work Schedule:


Part-Time, as needed. Evening hours



Tobacco Statement


Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.


Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.



Equal Employment Opportunity


Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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