Social Insurance Specialist (Claims Specialist)

Washington D.C.
Mar 18, 2019
Mar 18, 2019
Full Time

Not required

Relocation expenses reimbursed No

  • Proof of ICTAP
  • U.S. Citizenship required
  • Selective Service Registration, if applicable (
  • Background and/or security investigation required
  • Job offers are contingent on background / security investigation results.
  • Must pass the Competency Assessment Interview Process (CAIP).

  • SELECTIVE PLACEMENT FACTOR: Meet and deal ability is required. After meeting the qualification requirements noted above, you will participate in a Competency Assessment Interview Process (CAIP) to demonstrate your ability to serve the public as a Social Insurance Specialist (Claims Representative). If you do not pass CAIP, you will not receive further consideration and will not qualify for the position.

    All qualification requirements must be met by the closing date of the announcement.

    If you are using experience to qualify, you must have:
    GS-11: Fifty-two weeks of specialized experience at least equivalent to the GS-9 level. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs.

    Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).

    Substituting Education
    For information on substituting education for experience, visit

    GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

    Combining Education and Experience:
    GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement.

    Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

    If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

    In addition to the minimum qualifications, applicants must be eligible under one of the following categories:Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP).

    In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.

    Military Spouse Appointing Authority. You may be eligible for an appointment under the Military Spouse Appointing Authority if your enlisted spouse: 1) receives orders specifying a permanent change of station (PCS) (not for training); 2) has a 100% disability rating 3) died while on active duty 4) is currently called to active duty. Each of these categories has different eligibility criteria that must be met. Individuals applying for consideration under this authority MUST provide the applicable supporting documentation . See Required Documents section for further information.

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

    Additional selections may be made for this vacancy six months from the closing date of this announcement.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will be rated and ranked using a 100-point scale and evaluated according to the following criteria

    • Experience Assessment - 50 points
    • Performance Appraisal - 35 points
    • Awards - 10 points
    • Career Achievements - 5 points

    The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include:
    • Knowledge of SSA mission, principles, objectives, policies, procedures, and entitlement programs.
    • Ability to research, interpret and apply standards, directives, policies and legislation.
    • Ability to communicate orally.
    • Ability to communicate in writing.
    • Skill in using online technology and automation tools.
    • Ability to manage multiple priorities and balance workloads.

    Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link:

    Read more Security clearance Not Required

    Drug test required No

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