Operations Change Management Tech Lead

Employer
Freddie Mac
Location
McLean, VA
Salary
Competitive
Posted
Mar 12, 2019
Closes
Mar 12, 2019
Ref
11314BR
Hours
Full Time
The Business Support team within the Single-Family division at Freddie Mac's Single-Family is currently seeking a Change Management Tech Lead! In this role, you will be responsible for creating and implementing change management strategies and be the primary point of contact for technical projects. You will work on abstract and complex problems and manage all of change management deliveries.

Your work falls into three primary categories:

Stakeholder Management:

*Support internal and external stakeholders and communicate engagement activities for the Business Support team
*Ensure change management support inquiries and needs, as well as feedback on ongoing initiatives
*Present operational and service level reports and reviews with internal and external customers

Operations Support:

*Plan, build, and execute at strategic and operational levels
*Define and measure change management success metrics
*Ensure change management support inquiries and needs
*Apply structured methodologies for lead change management activities and organizational efforts
*Integrate trends, data, and information into plans, deliverables, and recommendations

Mentoring and coaching:

*Provide training and mentoring for functioning teams to ensure that process guidelines are understood and followed
*Influence others through professional and technical expertise
*Provide limited direction to staff, in coordination with management

Qualifications

*Typically 5-7 years of experience business process management
*Bachelor's Degree in any field
*Strong Agile skills
*Strong leadership skills within the technology space

Key to success in this role

*Ability to influence senior management teams
*Strong leadership skills
*Process-driven
*Demonstrated knowledge of Agile

Top 3 Personal Competencies to possess

*Customer Focus - Engage with customers to learn their needs
*Seek and Embrace Change - Partner with business areas on change management
*Drive for Execution - Be accountable for strong individual and team performance

Preferred Skills

*Experience with large-scale organizational change efforts
*Familiarity with project management approaches, tools, and phases of the project lifecyle
*Change Management Certifications a strong plus

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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