Director, Patient Experience Hospital

Location
Norfolk, VA
Salary
Competitive
Posted
Mar 11, 2019
Closes
Apr 04, 2019
Ref
121873BR
Function
Management
Industry
Healthcare
Hours
Full Time
Overview:

Sentara Healthcare is hiring a Director, Patient Experience Hospital for Sentara Norfolk General Hospital

Shift: Full Time, Days

Other
MHA or MBA preferred. Bachelor's degree in related field required. Experience must be from customer relations/marketing/customer service in a healthcare, hospitality or retail environment. Must demonstrate progressive experience in customer/patient relations management as well as experience developing and/or implementing programs and processes for the improvement of patient/customer experience. Statistics experience preferred. Experience leading patient/member experience initiatives is preferred.

Responsibilities:

The Director is a health care professional, with the authorized freedom to cross departmental lines to serve as a liaison between the patient and the Hospital to facilitate resolution to reported problems, expedite service, recommend constructive changes to improve the quality of care and prevent potential claims against the Hospital. Responsible for the delivery of high quality services that meet or exceed customer expectations. Coordinates the development and marketing of new services within these areas. Contributes to the success of the hospital through achievement of system, hospital and center goals and objectives. Provides staff management in a multi-skilled, multifunctional environment. This position regularly monitors and reports patient satisfaction data. This position has access to, or oversight of, Protected Health Information (PHI) in the course of carrying out duties, and will strictly adhere to regulations addressed in the HIPAA Privacy Rule.

Qualifications:

Education Level
Bachelor's Level Degree

Experience
Required: Customer Relations - 5 years, Management - 3 years

Preferred: None, unless noted in the "Other" section below

License
None, unless noted in the "Other" section below

Skills
Required:

Preferred: None, unless noted in the "Other" section below

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