Desktop Support Specialist
DCS is looking to hire a Desktop Support Specialist to assist an Army Project Manager in managing their computer network and help desk.
Essential Job Functions:
Providing technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Desktop service support shall be provided on Non-classified Internet Protocol (IP) Router (NIPR) and Secret Internet Protocol Router (SIPR) networks, or in standalone, non-networked operating environment.
Provide information assurance vulnerability alerts per the Security Technical Implementation Guide (IAVA/STIG) compliance for all supported laptops and desktops.
Screening and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Installing, configuring, and upgrading computer hardware and software.
Providing end-user software troubleshooting and support.
Assisting in the administration of e-mail systems.
Providing phone and help-desk support for local and off-site users.
Apply OS patches and upgrades on a regular basis.
Setting up and troubleshooting Video Teleconference equipment.
Due to security requirements, U.S. Citizenship is required.
High School Diploma and 10, Associates and 5 years, BA and 3 years or Masters and 1 year of experience.
Must have a Secret clearance.
Must have Security+ certification.
During employment, will be required to pass:
Microsoft Certified Desktop Support Technician - Exam 70-685.
Microsoft Installing and Configuring Windows 10 – Exam 70-698.