Entry and Referral Call Center Specialist (Behavioral Health Specialist II)

$55,647.49 - $92,745.54 Annually
Mar 11, 2019
Mar 22, 2019
Customer Service
Full Time

This position offers a great clinical opportunity to join the entry and referral team with the Community Services Board. Individuals in the community often times make their first contact with the CSB through this team using the main clinical phone number to inquire about services provided by the CSB. As a team member, the person filling this position will use their clinical knowledge, skills, and judgment to provide an initial phone screening for appropriate referral to CSB services and/or other community resources. In some cases, individuals contacting the CSB may be in a state of mental health or substance use crisis. The team member will provide immediate and through risk assessment and provide information to link with emergency services or detoxification as needed. Team members act as a consultant and liaison to community partners and will learn and maintain information of current CSB processes, community resources, and collect relevant data to maintain good clinical records to deliver quality services to members of the community.

Note: Salary offer will not exceed the midpoint of advertised range. To learn more about careers that make a difference, watch our video "CSB: Making a Difference in Our Community."

Illustrative Duties
  • Makes behavioral health diagnoses using Diagnostic and Statistical Manual of Mental Disorders, International Classification of Diseases or other diagnostic tools as required;
  • Conducts independent behavioral health intakes and assessments;
  • Collaborates with service professionals inside and outside of the Community Services Board;
  • Adapts and modifies treatment interventions as indicated;
  • Provides case management, outreach and engagement services as needed;
  • Conducts wellness and health promotion services;
  • Maintains all electronic health records according to federal, state and department regulations, ensuring that records of clients on their caseload are complete, accurate and comprehensive;
  • Advocates on behalf of clients regarding rights and needed services;
  • Develops and maintains cooperative relationships with representatives of community groups and public and private agencies;
  • Assesses and monitors the impact of medication on client's functioning and consults with medical professionals as needed;
  • Provides crisis stabilization and crisis management with support and supervision as needed;
  • Provides ongoing risk assessments for dangerousness to self and others with support and supervision as needed;
  • Provides entry, navigation and/or referral services for individuals, families and other concerned persons;
  • Prepares and administers behavioral health educational curricula;
  • Testifies in court to regarding client's services, progress and recommendations as required.
Required Knowledge Skills and Abilities
  • Knowledge of the principles, theories, and methods of behavioral health services and social development of the individual;
  • Knowledge of evidence based behavioral health treatment methods;
  • Knowledge of psychological, physiological and psychiatric terminology, theories and practices;
  • Knowledge of assessment processes, methods of gathering social history and interviewing techniques;
  • Knowledge of existing public and private agencies and community resources;
  • Ability to formulate diagnoses and appropriate treatment plan;
  • Ability to perform behavioral health and risk assessments and apply evidence based/informed treatment approaches/modalities;
  • Ability to manage a caseload;
  • Ability to establish rapport and maintain effective relationships with clients;
  • Ability to maintain effective working relationships with co-workers, public and private organizations, community groups, and the general public;
  • Ability to communicate effectively, both orally and in writing;
  • Ability to maintain records and prepare reports.
Graduation from an accredited college or university with a bachelor's degree in psychology, social work, nursing, counseling or a related field, plus one year of clinical experience.

Valid motor vehicle driver's license with fewer than six demerit points (or the equivalent in another State) at time of appointment and maintained throughout employment with CSB.

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, a driving record check, and a sanctions screening to the satisfaction of the employer. All staff in this program are considered emergency services personnel. (Required to report for duty during inclement weather and/or other emergencies).

Master's degree in social work, psychology, sociology or counseling plus one year of clinical experience working with adults who suffer from serious mental illness and/or co-occurring disorders. Currently licensed to practice in the Commonwealth of Virginia in one of the following: Registered Nurse, Licensed Clinical Social Worker, Licensed Professional Counselor, Clinical Psychologist, Licensed Marriage and Family Therapist, Clinical Nurse Specialist and/or Nurse Practitioner.

Ability to answer telephones, obtain information from a computer screen, use keyboard driven equipment to enter data, and communicate clearly. All duties performed with or without reasonable accommodations.

Panel interview.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

Similar jobs