Customer Service Representative

Government Scientific Source Inc, GSS
Mar 10, 2019
Apr 08, 2019
Customer Service
Career Level
Entry Level
Full Time

Customer Service Representative

Government Scientific Source Inc, GSS, a veteran-owned small business supplier of laboratory products and equipment to the Federal government, is seeking a CSR to support our growing Customer Service and Sales Department. This is a non-supervisory position with excellent opportunities for growth based on performance.

Job Duties (include but are not limited to):

Respond to customer inquiries via phone and email.

Manage multi-line phone system.

Research product information for customer accounts.

Enter customer orders for processing in Microsoft Dynamics Navision.

Resolve customer issues and provide status of outstanding orders.

Complete ad hoc tasks as assigned.

Job Qualifications:

Demonstrated commitment to customer service.

Ability to prioritize tasks and perform under pressure in a team-based environment.

Proficient in the use of Microsoft Outlook, Word, and Excel.

Ability to quickly learn in-house software applications.

Organized, detail-oriented, and comfortable with multi-tasking.

Excellent verbal and written communication skills.

Hiring Location: Reston, VA

Salary Range: $40k-50k (depending on experience).

GSS offers excellent benefits including health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more!

It is the policy of GSS to maintain a drug-free workplace, and to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law.

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