Residency Coordinator

6 days left

Location
Largo, MD
Posted
Mar 08, 2019
Closes
Mar 30, 2019
Function
Administrative
Industry
Education
Hours
Full Time

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Residency Coordinator

Office of Strategic Enrollment Management

Exempt, Contingent II, Full-Time, Grade 1.3

University of Maryland University College (UMUC) seeks a Residency Coordinator in the Office of Strategic Enrollment Management. Reporting to the Assistant Director of Residency, the Residency Coordinator will develop new business processes and new communications to improve the functionality of the residency department.   

SPECIFIC RESPONSIBILITIES INCLUDE:

  • Correspond with students by phone, in person, and by e-mail regarding residency issues
  • Research complex residency issues and consult with the Assistant Director of Residency regarding resolution of those issues
  • Handle student escalations
  • Serve as a liaison with other units that serve students
  • Manage residency petition processing, including receiving incoming petitions, reviewing petitions and supporting documentation and approving or denying requests
  • Assist with residency data cleanup processes
  • Assist with training new and existing staff on residency policies and procedures
  • Conduct quality assurance processes to review residency classification decisions
  • Assist with managing special projects to implement new residency policies and procedures
  • Perform other job related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

  • Bachelor's degree from an accredited institution of higher learning
  • The successful candidate will have two (2) years of relevant work experience, preferably in higher education, using a student information system, a document management system, and a customer relationship management system
  • Excellent customer service skills are required
  • The ability to communicate calmly, effectively, and professionally is required. Excellent written communication skills, critical thinking skills, and the ability to quickly analyze and resolve issues are required
  • The ability to handle a high volume of tasks with close attention to detail is also required

PREFERRED EDUCATION AND EXPERIENCE:

  • Experience working with PeopleSoft and Salesforce is preferred
  • Previous experience with residency policies and procedures in a higher education institution is also preferred
  • Knowledge of student information systems and databases and experience using a document management system and/or customer relationship management database

POSITION AVAILABLE IMMEDIATELY & WILL REMAIN OPEN UNTIL FILLED

SALARY COMMENSURATE WITH EXPERIENCE

All submissions should include a cover letter and résumé. UMUC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare.  For detailed benefits information, please visit: https://careers.umuc.edu/benefits.html.

The University of Maryland University College (UMUC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMUC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.If you are an external candidate, you will have the option to create an account after you submit your application. Passwords for external accounts must contain 8 characters including 1 uppercase letter, 1 number, and 1 special character. Please remember this password, as it will be required to apply to additional jobs.

 

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