Senior Collections Specialist

Location
Washington D.C.
Posted
Mar 08, 2019
Closes
Apr 17, 2019
Ref
JR-90270554-1
Hours
Full Time

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Responsibilities include:

  • Meet the organization's goals of strong financial performance and excellent customer service according to set objectives
  • Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing team—all within tight time constraints
  • Achieve monthly collection goals via effective collection calls and adherence to department policies and procedures
  • Maintain daily updates and compile reconciliations on special handling accounts as needed
  • Ensure allocations of adjustments and payments are conducted in a timely fashion
  • Maintain confidentiality of company/customer information in all business dealings
  • Process electronic check and credit card payments as needed on customer accounts
  • Monitor delinquent advertising accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
  • Maintain a professional approach in dealing with customers, sales staff, and varying levels of management both inside and outside The Washington Post
  • Prepare documents and files for referral to outside collection agencies
  • Work closely with sales and service teams to ensure credits/adjustments are researched and processed
  • Perform other duties as assigned

Requirements include:

  • 5+ years of relevant experience (Credit, Collections, Customer Service, Billing)
  • Commitment to excellence in collections and customer service
  • Ability to deal professionally with internal/external customers
  • Excellent skills in negotiation and oral/written communication
  • Knowledge of and/or ability to quickly learn The Washington Post's rate, contract and marketing structure, as well as our sales, credit and customer service policies
  • Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
  • Knowledge of accounting principles
  • Strong Excel skills
  • Experience with SAP

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