CUSTOMER SUPPORT ANALYST

Employer
USAJobs
Location
Reston, Virginia
Posted
Mar 18, 2019
Closes
Mar 18, 2019
Hours
Full Time
TRAVEL REQUIRED:

25% or less - You may be expected to travel for this position.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
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  • U.S. Citizenship is required.
  • Suitable for Federal employment, determined by background investigation.
  • Direct Deposit of pay is required.
  • Selective Service registration required for male applicants, unless exempt.
  • Eligibility Requirements:

    In order to be eligible for the Pathways Recent Graduates Program, the following qualifications must be met:
    • Be a U.S. citizen;
    • Possess a qualifying associates, bachelor's, master's, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution, within the previous 2 years.
    Veterans: If you are a veteran, as defined in 5 U.S.C. 2108, who, due to military service obligation, was precluded from applying to the Recent Graduates Program during any portion of the 2-year eligibility period, you shall have a full 2-year period of eligibility upon your release or discharge from active duty. In no event, however, may your eligibility period extend beyond 6 years from the date on which you completed the requirements of an academic course of study.

    Only experience and education obtained by the closing date of this announcement will be considered.

    At the GS-05 level, you must meet one of the following qualifications:
    A. Bachelor's degree in any field from an accredited or pre-accredited college or university. (One year of full-time undergraduate study is defined as 30 semester hours or 45 quarter hours); OR
    B. At least 3 years of progressively responsible general experience, 1 year of which was equivalent to at least GS-4, that demonstrates the ability to (1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; (2) plan and organize work; and (3) communicate effectively orally and in writing; OR
    C. A combination of education and experience as listed above.Only experience and education obtained by the closing date of this announcement will be considered.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). You will receive credit for all qualifying experience, including volunteer experience.

    You must provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement. If selected, you will need to provide official transcripts.

    Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.

    FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

    Telework Suitability:

    The duties of this position are suitable for occasional telework and the selectee may be allowed to telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

    Stipulations of Employment:

    Appointees must sign a Participant Agreement that sets forth the expectations for the Pathways Program.

    The duration of an excepted service appointment in the Pathways Program is a trial period.
    For Recent Grads: Appointment under the Recent Graduates Program may not exceed one year. Appointees may be non-competitively converted to the competitive service after successful completion of at least one year of continuous service, in addition to all of the requirements of the Recent Graduates Program.

    If converted to a permanent or term appointment, the intended targeted position will be Customer Support Analyst, GS-0301-09. Although the position and FPL may change based on the need of the organization at the time of conversion. Interns must meet the qualification standards for the series and grade of the position to which being converted.
    Work Schedule:

    This position requires a fixed work schedule; flexible work schedules will not be authorized.

    Miscellaneous:

    DOI uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify.

    If you are unable to apply online or need to fax a document you do not have in electronic for, view the following link for information regarding an Alternate Applications: help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information

    Promotion up to the full performance level may be made without further competition. However, promotion(s) will depend on the performance of the incumbent and are not guaranteed.

    This vacancy announcement may be used to fill similar positions within 90 days.

    Read more

    You will be evaluated for this job based on how well you meet the qualifications above.

    For Category Rating: Once the application process is complete, qualified candidates will be assigned to a quality category. The category assignment is a measure of the degree in which your background matches the competencies required for this position. The categories for this announcement are defined as: Best-Qualified, Well-Qualified, and Qualified. Your resume and supporting documentation will then be used to determine if you are qualified for this job. If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job. If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration.

    Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

    • Customer Service
    • Oral Communication
    • Problem Solving
    • Self-Management
    • Teamwork
    • Written Communication


    The Category Rating Process does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligible within each category. Preference eligibles who meet the minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher).

    Eligible and qualified applicants will be referred to the hiring manager in unranked order by preference status: (1) Preference eligible veterans having a compensable service-connected disability of 10% or more (CPS and CP); (2) Other preference eligibles (XP); (3) Applicants eligible for 5-point veteran's preference (TP); and those (4) Applicants not eligible for veteran's preference (NV).

    Read more Security clearance Not Required

    Drug test required No


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