Human Service Worker III
Serves as a senior-level eligibility worker and manages complex cases. Performs comprehensive assessment of medical and financial needs to ensure the clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief and/or Refugee Cash Assistance programs. Applies, explains, and interprets complex federal, state, and local policies to clients, service providers, the public, and/or other interested parties. Works with clients to assist with gathering information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessments to aid in making appropriate referrals to other service areas as needed. Serves as a policy expert to less experienced staff. Identifies gaps in service delivery and participates in activities designed to improve overall efficiency for the division. Assists Supervisor with duties that include training, mentoring, and reviewing the work of less experienced staff. Provides unit coverage as needed on behalf of the supervisor. Uses complex state and local IT systems as well as Microsoft Office Suite applications (Word, Excel and Outlook) in daily work to document, obtain, and verify information, and to generate reports.
Note: This job announcement may be used to fill one or more full-time Human Service Worker III positions located at the Department of Family Services' offices in Annandale, Fairfax, Reston, and Alexandria, Virginia.
CERTIFICATES AND LICENSES REQUIRED:Not applicable.
- Bachelor's degree.
- Minimum of 1 year current or recent experience determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs in the state of Virginia.
- Knowledge of federal, state, and local laws governing eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash Assistance programs and the ability to apply them correctly.
- Ability to read, comprehend, apply and explain standard business material and complex public assistance policies and procedures.
- Demonstrated experience training and reviewing the work of less experienced staff determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs.
- Experience and proficiency in working in VaCMS and MMIS.
- Proficiency in using Microsoft Office Suite applications (Word, Excel, and Outlook).
- Concise oral and written communication skills.
- Excellent organizational and interpersonal skills.
- Ability to access and evaluate data to ensure that established deadlines are met.
- Ability to prioritize multiple and varied tasks.
- Proven skills in providing excellent customer service.
- Resolves conflicts and has the ability to think independently.
- Exhibits strong leadership skills.
- Provide a positive and professional example for the team.
- Bilingual in English and Spanish, Vietnamese, Farsi or Arabic.
PHYSICAL REQUIREMENTS:Ability to lift up to 10 pounds. Ability to input, access, and retrieve information from a computer. Ability to stoop, bend and reach. All duties performed with or without reasonable accommodations.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.