Police Communications Operator
Communications Operator - Georgetown University Police Communications Center
The Georgetown University Police Communications Center is staffed by Police Communications Officers (PCOs) and Licensed Communications Operators (LCOs) (both Communications Dispatchers) who are responsible for answering emergency and non-emergency calls for service, dispatching these calls, initiating EMS responses, monitoring alarm systems, and working the customer service desk. Incumbent for this positions answers calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs. Dispatchers work shifts including days, nights, weekends and holidays. The job requires significant knowledge, skill and abilities in responding to citizens needs and the dispatching of police officers in calls for service. The work can be fast paced, time critical, stressful and demanding, and requires good communication skills, the ability to multi-task, and resource management skills. They may work alone or be partnered with another Communications Officer or Operator with little supervision. When dealing with callers, Communications Operators must remain calm and collected while displaying good communications skills. They also need to prioritize calls, depending on the level of emergency. Communications Operators are CPR, NCIC, APCO, and Public Safety Telecommunicator certified through APCO, and Incident Command certified through FEMA, at a minimum. Duties include but are not limited to:
- Answering emergency and non-emergency phone lines.
- Entering caller information into the computer aided dispatch system (CAD).
- Interacting with police officers over the two-way radio system.
- Entering police officer generated information in the CAD.
- Monitoring and reacting to security systems to include a Video Management System (VMS) and Alarm Management System.
- Entering VMS observations into the VMS logging system.
- Assisting community members and Police Officers at the Police Service Desk.
- Interacting with related computer based information systems to include, but not limited to, LiveSafe, GoCard System, HoyAlert.
- Other duties as need for the Georgetown University Police Department.
- High School Diploma (or equivalent) required; College Degree preferred, but not required
- At least 3 years of general work experience required; 1 to 3 years of related experience as a dispatcher is preferred; An equivalent combination of training, education and/or experience may be considered in lieu of above requirements
- Demonstrated ability to multi-task and remain calm while performing complex operations under stress
- Assists in tasks that include but are not limited to training new communications center staff
- Performs miscellaneous clerical tasks such as updating and maintaining department records
- Maintains required APCO certifications and current knowledge of police and communications methods and practices
- May represent the Police Department by participating in various committees
- Must be able to obtain WALES clearance with the completion of a background check
Technical Qualifications of Specialized Certification
- Must be at least 18 years of age
- Must qualify for a Security Officer License in the District of Columbia
- No felony convictions or convictions of misdemeanors involving crimes of moral turpitude or gross misconduct
- Must not currently be wanted for any crime
- Must not have been found guilty by reason of mental illness for any crime
- Must be a United States citizen or have been a lawful resident of the U.S. for the past 10 consecutive years
- Must be able to pass an extensive background investigation
- Must become certified and maintain a NCIC/WALES certification
- Work with minimal supervision
- Assist the public in a professional manner
- Have the ability to multitask and prioritize in a very busy police communications center
- Ability to communicate effectively via telephone and radio
- Ability to handle stress under emergency situations
- Ability to type at least 35 words per minute
- Experience operating computers using MS Windows
- National Crime Information Center/Washington Area Law Enforcement System (NCIC/WALES) Operator Requirements as set out by the FBI Criminal Justice Information System
- Previous experience working in a communications center is highly desired
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