Application Support, Senior

Employer
Freddie Mac
Location
Reston, VA
Salary
Competitive
Posted
Feb 27, 2019
Closes
Mar 29, 2019
Ref
11238BR
Function
IT
Hours
Full Time
The Platform Certification & Coordination Team is responsible for identifying Infrastructure Platform (servers, DB, Middleware, tools) patching requirements, certifying latest vendor patches to operate in the Freddie Mac environment, and coordinate maintenance schedules with Platform and Application Teams to perform required maintenance. The Platform Maintenance Coordinator Senior will assist the Manager in coordinating and executing the day to day activities of the team of Platform Engineers, collecting and archiving maintenance evidence, developing standard procedures and enforcing Corporate Policies related to platform maintenance. The incumbent will be responsible for the smooth upgrade and patching operations of a large complex 24/7/365 environment. Some after hours and weekend work will be necessary.

CATEGORY ONE:
Coordination of Certification & Maintenance Activities

* Coordinate certification testing of Operating System kernel versions with DBs, Middleware and InfoSec tools
* Coordinate and track maintenance activities across multiple Platform Teams: Servers, VMware, Storage, DB, Middleware, InfoSec, and Network teams.
* Coordinate with Application Teams to schedule platform maintenance during approved Maintenance window

CATEGORY TWO:
Develop processes and track compliance

* Develop processes and tools to coordinate maintenance
* Develop processes and tools to track maintenance compliance
* Track maintenance artifacts for compliance

Qualifications

* Typically has minimum 5 - 7 years of related experience
* Clear, concise verbal and written communication skills
* Methodical and organized thinker
* Data analytics
* Expert with MS Access, Excel, and SharePoint power tools.
* Familiarity with Server Operating Systems, VMware, DB, Middleware and InfoSec Tools
* Ability to work and collaborate with Platform teams, and Application Support Teams to identify maintenance schedules to accomplish many tasks during approved maintenance windows.
* Ability to track multiple requests
* Ability to enforce policy in a non-confrontational manner
* Organize and convey large volumes of data, making it readily accessible and easily consumed.

Preferred Skills

* SharePoint Administration skills
* SharePoint development skills
* ServiceNow (Service Management Components)
* ITIL v3 Foundation

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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