System Support and Performance Engineer

6 days left

Washington D.C.
Feb 26, 2019
Mar 30, 2019
Full Time

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

Position: System Support and Performance engineer - Full-time or Contractor

Reports to: Director CMS Platform support

Location: Washington DC


  • You thrive on the challenge to figure out root causes in a complex system environment.  Your excellent analytical skills, attention to detail - together with team working skills will help you to be successful.
  • You are interested in new technologies as well as taking time and patience to understand and maintain legacy environments.
  • Junior as well as Senior candidates might apply for this role. Motivation is key


  • This role is a mix of a systems engineer (run, support and optimize a complex environment of high availability systems) and working with development team to optimize operability and resiliency of the overall service.
  • On the support/ system administration level the successful candidate will join a small team responsible for the uptime of Publishing systems for Digital and Print products.
  • The role includes a Performance engineer component related to monitoring and alerting.


  • Day-to-day operation of high availability internal applications, services, and infrastructure.
  • Monitoring (create, update, fine tune), incident response and resolution, investigation and root cause analysis.
  • Work with development teams to optimize performance and operability, test and improve resiliency, and implement long term remediation either through code or architecture.
  • Bridge gap between L1 support and Solution developers
  • 24/7/365 on-call rotation required for this position.

Required skills

  • Analytical skills, attention to detail, teamworking.  Medium speed - exact, vs. fast and barely working.
  • 3-5 + years' experience - install, config and support application servers (Dedicated and cloud) platforms.
  • Scripting: Expert Bash and Shell scripting.
  • General monitoring and alerting experience
  • Advance troubleshooting and performance tuning skills.

Optional skills

  • Familiar with Docker, AWS, Mongo
  • Good knowledge in Apache, Tomcat, or other Web/Application servers and containers
  • Good knowledge of Network stack, protocols and internet technologies.
  • Ability to understand various basic coding languages, including, Python, Java, JavaScript
  • Familiar with the following search, monitoring, alerting and analytical tools: Datadog, Cloudwatch, Splunk, OpsGenie, Catchpoint, Soasta, NewRelic, Sumologic, Nagios, ServiceNow, Cachethq, Grafana.
  • Agile methodology.

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