Automotive Service Advisor

Location
Washington DC Metro Area
Salary
Commission
Posted
Feb 22, 2019
Closes
Mar 29, 2019
Ref
Serv Adv
Industry
Automotive
Career Level
Entry Level
Hours
Full Time

Capitol is known within the industry as an aggressive, innovative retailer.  We are always interested in expanding our business and marketing approach to stay current with the ever-changing world. We have a strong philosophy that employee satisfaction equates to long-term business success.  We have an IMMEDIATE opening for a qualified Service Advisor/Writer.

Job Purpose of Service Advisor/Service Writer:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Responsibilities of Service Advisor/Service Writer:

* Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

* Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

* Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

* Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns and arranging towing if necessary.

* Maintains automotive records by recording problems and corrective actions planned.

* Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

* Maintain above average CSI and exhibit ability to handle high volume. 

* Familiarity with ADP system and General Motors experience is a plus.

Skills/Qualifications of Service Advisor/Service Writer:

Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Safety Management, Computer Skills

Successful background check and pre-employment drug screening required.  Benefits include vacation/sick days, health, dental and 401k. 

Apply for Automotive Service Advisor

Already uploaded your resume? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.