COMMUNICATIONS ANALYST I
Nature of Work
This is technical work responsible for the planning, development, provisioning, troubleshooting, and implementation of voice and data infrastructure on Capitol Hill and alternate locations. The position is also responsible for supporting the various paging systems within the Senate community. Work is performed under the general direction of a Manager or Supervisor.
Examples of Work
(This list is not absolute or restrictive, but indicates approximate duties and responsibilities which may be redefined pursuant to operational needs.)
- Installs and maintains voice systems and devices.
- Maintains and monitors voice and data service throughout the Senate campus, including off site facilities; participate in restructuring, office moves, and renovations in offices in the Capitol and Senate buildings.
- Troubleshoots LAN, voice and data problems, including copper cabling, within Senate offices; responds to network infrastructure, voice and data emergencies and malfunctions.
- Ensures LAN, voice and data access for special events.
- Installs, tests, and maintains copper infrastructure.
- Monitors condition of equipment, tools, and test equipment, assures adequate supplies are stocked and available.
- Installs and troubleshoots various BOGEN paying systems throughout the Senate.
- Performs site surveys, uses services orders and floor plans to complete daily work orders and large renovation projects.
- Pulls and/or runs cable (coax, fiber, CAT6, 25 pair) through conduit, raised floor, drop ceiling, etc. This includes properly labeling and forming the cable in the telecom closet.
- Installs outlets and terminates CAT6 cable per established specifications and industry standards.
- Installs fire stopping in conduits and wall penetrations.
- Mounts telecommunications equipment racks, horizontal and vertical wire managers, cable trays, patch panels, etc. in telecom closet.
Physical Demands and Working Environment
Work requires frequent physical effort such as crawling, bending, sitting or standing for long periods of time, climbing, pulling and safely lifting items up to 70 pounds. Work requires on-call, weekend and after-hours support.
Work requires a Bachelor’s Degree in computer science, telecommunications, or electrical engineering; and one to three years of work experience in supporting physical data networks; or any equivalent combination of education and experience that provides the following knowledge, abilities and skills:
- Knowledge of data networking technologies, troubleshooting and test equipment.
- Knowledge of electronic and VOIP telephones and features, cable distribution, 10 base t LAN, CS2100 feature and switch operation.
- Knowledge of communications protocol and standards.
- Ability to diagnose and resolve voice and/or data problems.
- Ability to operate technical equipment, components and testing equipment.
- Ability to communicate effectively and provide superior customer service.
- BISCI certification not required but highly desirable.
- Ability to work an on-call schedule on a rotational basis is a must.
- Ability to work in confined spaces.
- Ability to work as part of a team and without direct supervision.