Innovative solutions for a secure future - that has been our aim and motivation since 1852. With over 10,000 employees in 32 countries, we are an international family-owned company that is open to the world. As a global market leader and pioneer in banknote production and processing, we enjoy the trust of over 80 countries. People all over the world use our mobile security solutions to make payments and telephone calls, while our ID systems ensure reliable identification around the globe. As a leader in securing credentials, Giesecke & Devrient is seeking a Customer Relationship Management Specialist to join our team. We are an established organization in the growing mobile security market with a strong global presence and an excellent reputation. The Customer Relationship Management Specialist is responsible for managing the day to day requirements of strategic accounts in conjunction with the Sales Manager. They are an extension of the Sales team and are responsible for providing superior customer service and working closely together with the Sales Manager to assist in forecast accuracy. The Senior Account Manager will also work closely with the Supply Chain Manager to ensure material requirements are being communicated and customer requirements are being met. Additional responsibilities may include order processing, material procurement, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery. This position requires direct interface with customers, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all order processing duties, responsibilities and other assignments. DUTIES AND RESPONSIBILITIES: Order Processing and Customer Support Responsibilities: Compliance with all company policies and procedures. Work closely with customers on artwork design, approval process and coordinate preproduction meetings to understand customer requirements. Coordinate customer site visits for press checks and tours ensuring all departments are aware of the customer expectations. Ensure all customer requirements are communicated to production prior to visit to ensure customers and production's time is utilized efficiently. Manage the processing of customer orders to include order confirmation and compliance verification for technical feasibility, product/material availability, schedules, export regulations, security, commercial clauses and other relevant areas. Establish production and delivery schedules through direct communication with scheduling, other G&D manufacturing facilities, material suppliers and third party vendors including brokers, freight companies and internal shipping department to ensure accurate and on time delivery. Assist in the purchase of materials for the Cards group from domestic and international vendors. This includes production materials, outside services, etc. Verification of material receipt and approval of incoming invoices including freight charges as needed. Dulles - Manage third party and freight vendor relationships. Twinsburg - Assist Product Management in chip procurement by working closely with purchasing. Support customers with inventory management by providing weekly or monthly inventory reports. Submission and acceptance of orders to and from the LBA program (Load Balancing Application) to track orders and production efforts with the parent company (MMT tool) and other G&D production sites from initiation to delivery, including any claim handling. Support to Finance for preparation of month end closing, monthly forecast, and eventually budget. Assist sales in developing quotations and responses to RFPs. Support other divisions when necessary. Interface with Engineering, IT and Project Management to ensure customer's requests are managed in a timely fashion and in accordance to their specifications. Work closely with R&D on any customer initiated projects. Provide support and mentoring to remainder of team. Customer Support: Support the sales organization in maintaining customer account management. Provide first level direct customer support via phone, email and/or in person, to resolve issues regarding scheduling, delivery, change orders, artwork, packaging, and/or quality related claims. Maintain regular communication with the customer throughout the entire process from receipt of an order, production, delivery, invoicing and claim handling as necessary. Manage order delivery status and scheduling updates. Oversee artwork design and approval processes for cards through coordination with the customer and production facilities to successfully proof and produce finished card printing designs. Operations Support Responsibilities: Production planning and tracking including coordination of efforts both internally with the various G&D production sites (through G&D's Load Balancing Application tool as required) and externally from production order until delivery, including any claim handling. Coordinating with the manufacturing groups to deliver on time while maintaining delivery expectations and schedules between customers and production. Preparation of material and production forecasts to align with sales forecasts. Issuance of IJOs (Internal Job Orders) for internal test/production engineering efforts. Packaging and Logistics Support Responsibilities: Define packaging, labeling and logistics requirements for all product deliveries according to customer requirements. Work directly with customer and Project Managers to develop packaging and logistics plans. Assist in the selection of appropriate vendor either internally or externally to meet scope of work for special packaging requirements. This includes meeting customer Service Level Agreement (SLA) of packaging needs and delivery dates. QUALIFICATIONS & SKILLS: High School Diploma required. Minimum of 4 years related work experience. Must have excellent organization, planning, and multi-tasking skills with high attention to detail. Must have excellent communication skills. Experience working directly with internal and external customers in a support capacity Proficiency with Microsoft Office applications, Excel, Word. Experience with order processing, planning /expediting and scheduling in a manufacturing environment preferred. Must possess a demonstrated proficient level using ERP systems. Inventory management, status monitoring and receiving is beneficial. Experience with SYMIX Syteline, or SAP preferred. If you are interested in becoming part of our team, have the experience and skills listed above and have a passion for this type of work, please visit our website at -de.com/us . Giesecke and Devrient America offers a competitive salary and excellent benefits. Join us in shaping the future. Equal Opportunity Employer