CORE WORK ACTIVITIES. MANAGEMENTCOMPETENCIES Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?. JOB SUMMARY. Functionsas the strategic business leader for new and emerging digital products andplatforms. Position works with direct reports to develop and implementstrategies that manage and mature emerging products past incubation and theinitial proof of concept phases. The position ensures new and emerging productsmeet the brand's standards, targets customer needs, focuses on growing revenuesand maximizes the financial performance of each product and overall portfolio. Thisrole also serves as the senior Digital partner with the Customer Experience (CX)Innovation and Growth teams.. CANDIDATEPROFILE. Education and Experience. Twelve or more years' experience in digital productstrategy, development, and operational leadership positions, demonstratingprogressive career growth and a pattern of exceptional performance.. Experience managing and defining transformational strategiesand emerging digital products.. Demonstrated ability to deliver results underdifficult conditions, particularly when faced with complexity and ambiguity.. 4-year degree from an accredited university inBusiness Administration, Hospitality Management, Technology or related major.. LeadingEmerging Digital Products Team. Identifiesand incubates emerging digital products (eg Marriott Moments, TravelMarketplace, Home Rentals, etc.). Manageproducts throughout the emerging lifecycle phases.. Championsthe brand's service vision for product and service delivery.. Communicatesa clear and consistent message regarding departmental goals to produce desiredresults.. Makesand executes the necessary decisions to keep department moving forward towardachievement of goals.. IdentifyTrends & Managing Profitability. Stayinformed and keep the organization informed on emerging digital trends and bestpractices.. Analyzesservice issues and identifies trends.. Workswith teams to develop an operational strategy that is aligned with the product'sbusiness strategy and leads its execution.. Reviewsand audits expenses.. ManagingRevenue Goals. Monitorsperformance against budget.. Reviewsreports and financial statements to determine operations' performance againstbudget.. Coachesand supports team to manage expenses, wages and controllable expenses.. BuildingRelationships & Ensuring Exceptional Customer Service. Partnerwith other Digital product teams to develop and transition products as theymature.. Partnerwith the CX Innovation & Growth teams on CX-led initiatives.. Partnerwith Revenue & Distribution teams on Digital Group initiatives and products.. Demonstratesand communicates key drivers of customer satisfaction for the product's targetcustomer.. Reviewscustomer feedback with leadership team and ensures corrective action is taken.. Interactswith customer to obtain feedback on product quality and service levels.. Staysvisible and interfaces with customers on a regular basis to obtain feedback onquality of product, service levels and overall satisfaction.. Worksto continually improve customer service by integrating obtained feedback andpersonal judgment into action plans.. Emphasizescustomer satisfaction during all departmental meetings and focuses oncontinuous improvement.. Ensuresthat employees understand expectations and parameters for operations duties.. Facilitatesthe development of creative solutions to overcome obstacles and ensuresimplementation to continually improve customer satisfaction results.. Managingand Conducting Human Resources Activities. Interviewsand hires employees.. Promotesthe fair and equitable treatment of employees.. Facilitatesregular, ongoing communication in department (eg, staff meetings).. Fostersemployee commitment to providing excellent service, participates in dailystand-up meetings and models desired service behaviors in all interactions withcustomer and employees.. Incorporatescustomer satisfaction as a component of staff/operations meetings with anemphasis on generating innovative ways to continually improve results.. Setsgoals and expectations for direct reports using the performance review processand holds staff accountable for performance goals.. Solicitsemployee feedback.. Utilizesan "open door policy" and reviews employee satisfaction results to identify andaddress employee problems or concerns.. Promotesadherence to policies consistently, follows disciplinary procedures anddocuments items according to Standard and Local Operating Procedures (SOPs andLSOPs) and supports the Peer Review Process.. Conductsannual performance appraisal with direct reports according to StandardOperating Procedures.. Championschange ensures brand and regional business initiatives are implemented andcommunicates follow-up actions to team as necessary.. Identifiestalents of direct reports and their teams and assists with their growth anddevelopment plans.. Leadership. Communication- Conveys information and ideas to others in a convincing and engaging mannerthrough a variety of methods.. LeadingThrough Vision and Values - Keeps the organization's vision and values at theforefront of decision making and action.. ManagingChange - Initiates and/or manages the change process and energizes it on anongoing basis, taking steps to remove barriers or accelerate its pace; servesas role model for how to handle change by maintaining composure and performancelevel under pressure or when experiencing challenges.. ProblemSolving and Decision Making - Identifies and understands issues, problems, andopportunities; obtains and compares information from different sources to drawconclusions, develops and evaluates alternatives and solutions, solves problems,and chooses a course of action.. ProfessionalDemeanor - Exhibits behavioral styles that convey confidence and commandrespect from others; makes a good first impression and represents the companyin alignment with its values.. StrategyDevelopment - Develops business plans by exploring and systematicallyevaluating opportunities with the greatest potential for producing positiveresults; ensures successful preparation and execution of business plans througheffective planning, organizing, and on-going evaluation processes.. Managing Execution. Buildinga Successful Team - Uses an effective interpersonal style to build a cohesiveteam; inspires and sustains team cohesion and engagement by focusing the teamon its mission and importance to the organization.. StrategyExecution Ensures successful execution across of business plans designed tomaximize customer satisfaction, profitability, and market share througheffective planning, organizing, and on-going evaluation processes.. Drivingfor Results - Sets high standards of performance for self and/or others;assumes responsibility for work objectives; initiates, focuses, and monitorsthe efforts of self and/or others toward the accomplishment goals; proactivelytakes action and goes beyond what is required.. Building Relationships. CustomerRelationships - Develops and sustains relationships based on an understandingof customer/stakeholder needs and actions consistent with the company's servicestandards.. GlobalMindset - Supports employees and business partners with diverse styles,abilities, motivations, and/or cultural perspectives; utilizes differences todrive innovation, engagement and enhance business results; and ensures employeesare given the opportunity to contribute to their full potential.. StrategicPartnerships - Develops collaborative relationships with fellow employees andbusiness partners by making them feel valued, appreciated, and included;explores partnership opportunities with other people in and outside theorganization; influences and leverages corporate and continental sharedservices and/or discipline leaders (eg, HR, Sales & Marketing, Finance,Revenue Management) to achieve objectives; maintains effective externalrelations with government, business and industry in respective countries;performs effectively as a liaison between locations, disciplines, and corporateto ensure needed resources are received and corporate strategies are understoodand executed.. Generating Talent andOrganizational Capability. OrganizationalCapability - Evaluates and adapts the structure of assignments and workprocesses to best fit the needs and/or support the goals of an organizationalunit.. TalentManagement - Provides guidance and feedback to help individuals develop and strengthenskills and abilities needed to accomplish work objectives.. Learning and Applying ProfessionalExpertise. BusinessAcumen - Understands and utilizes business information to manage everydayoperations and generate innovative solutions to approach business andadministrative challenges.. ContinuousLearning - Actively identifies new areas for learning; regularly creates andtakes advantage of learning opportunities; uses newly gained knowledge andskill on the job and learns through their application.. StrategyKnowledge - Understanding and utilizing professional skills and knowledge in aspecific functional area to conduct and manage business operations and generateinnovative solutions to approach function-specific strategic work challenges.. BasicCompetencies - Fundamental competencies required for accomplishing basic workactivities.. MathematicalReasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and ina way that allows one to solve work-related issues.. OralComprehension - Listens to and understands information and ideas presentedthrough spoken words and sentences.. ReadingComprehension - Understands written sentences and paragraphs in work relateddocuments.. Writing- Communicates effectively in writing as appropriate for the needs of theaudience.. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you.