Meeting Coordinator, Senior
Meeting Coordinator, Senior
Support the McLean conference center facilities, teams, and conference participants and provide traditional concierge support, including answering phones, greeting guests, maintaining an inventory of all office supplies and kitchen supplies, and communicating material orders to external vendors. Provide scheduling assistance to the McLean scheduling coordinator by monitoring the meeting services help mailbox, including processing requests, as required, booking meetings, consulting on booking procedures and resources for all internal meetings, and coordinating with with the audio/visual team to ensure overall client satisfaction. Provide logistical support to events in the conference center, including setting up and changing meeting room configurations per meeting schedules and moving and storing furniture. Maintain responsibility for the appearance of the entire conference center between meetings, including greeting clients and staff at the start of each meeting, keeping a daily log of additional client requests, tracking and maintaining inventory, and providing direct client service. Create and maintain responsibility for room set-up diagrams, conducting pre-conference meetings, sending phone and e-mail confirmations daily, including follow-up thank you e-mails to clients, and liaising with internal Booz Allen teams, including FOS and SST. Troubleshoot reserve help desk tickets and Yammer reports and use metric reporting and process scheduling mitigations, assist with vetting external organization requests, and manage the proposal or project war room process. Assist with team projects, as assigned.
-5+ years of experience in a professional work environment
-3+ years of experience with meeting and conference management, including overseeing logistics for event management, coordinating schedules, and handling escalations in a customer service environment
-Experience with Microsoft Word, including Excel and PowerPoint
-Ability to train and develop new staff on existing policies and procedures
-Ability to obtain a security clearance
-BA or BS degree or 4+ years of experience within meeting and conference management in lieu of a degree
-Experience with a hotel or corporate conference center preferred
-Ability to communicate with leadership
-Possession of excellent oral and written communication skills
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
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