A staffing company is filling a position for a Telecommute Public Safety Customer Support Engineer. Candidates will be responsible for the following: Troubleshooting and repairing all cloud/modem based application and hardware issues Troubleshooting through any web or modem based application Providing remote support and onsite support (as required) for all products Position Requirements Include: Travel about 30% is required External Mass Storage configuration administration Must have experience in a call center environment supporting contact center/ Public safety products Must have 3-5 years of experience with on/off site customer support Must have experience in supporting call recording/VoIP recording solutions from providers Strong understanding of Microsoft SQL Server administration and database structure