Catering/Customer Service/Order Entry

Eddie's of Roland Park
Baltimore, MD
Feb 21, 2019
Feb 22, 2019
Customer Service
Full Time
The catering coordinator provides outstanding customer service, greeting customers in a polite manner and working efficiently to ensure accuracy during the ordering process. Responsibilities Greet customers in a polite, helpful and friendly manner. Engage each customer fully, efficiently and professionally in order to exceed the customer's expectations. Make suggestions/recommendations to customers regarding store products that complement their order Build relationships with our customers. Thank each customer by name for the opportunity to serve them at Eddie's of Roland Park. Take customer orders (pick-up or delivery) for prepared foods via fax, phone, or in person using Eddie's standard order form Take customer pick up or delivery orders for multi-department purchases. Distribute customer orders to each appropriate department at least twenty-four (24) hours in advance. Maintain delivery log, pick-up log, and catering orders daily (ensure all documents are properly filed as per the department procedures) Retrieve all order items from appropriate departments and bring the order to the customer pick-up area, ensuring correctness of order. Prepare and provide detailed menu proposals for customers (item selection, portion size, price, etc.). Prepare and provide party planning recommendations and suggestions for customers. Work cooperatively with all departments to ensure that each customer's order is correct, complete, appropriately prepared and ready for customer pick-up or delivery on time. Work with the management team to help promote upcoming events and holidays. Knowledge/Skills: Knowledge of upselling techniques as well as a well-rounded knowledge of food items and ingredients. Proficient PC skills using retail sales registers, MS Office and other various computer systems. Must be a results oriented professional with excellent verbal/written communication skills using diplomacy and discretion as well as strong customer service skills. Ability to work as a team player in a fast-paced environment, multi-task, pay attention to detail and meet deadlines.

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