Virtual Customer Care Analyst

Employer
VirtualVocations
Location
Darnestown, MD
Posted
Feb 21, 2019
Closes
Feb 25, 2019
Function
Analyst
Industry
Other
Hours
Full Time
A computer software company is seeking a Virtual Customer Care Analyst. Core Responsibilities of this position include: Effectively managing time, case load and backlog Assessing the nature of customer problems Meeting set company, team and individual KPI's Position Requirements Include: Similar experience within a technical/SaaS customer care role Advanced technical troubleshooting skills Experience in successfully resolving queries with minimal supervision Proven customer communication and telephone skills A strong customer centric & problem solving approach Other requirements as outlined in the job description

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