Zachary Piper, LLC is currently looking for an Help Desk Support Analyst in Washington, DC to work for one of the largest telecommunication companies in the United States supporting a large scale government project. Responsibilities for the Help Desk Support Analyst include Process request for wireless devices including iPhones, iPads, Cell Phones, and Air Waves Participate in Technical Refreshes of wireless mobile devices Manage all Tier 1 and Tier 2 requests while opening up trouble tickets in the system based on each request Track metrics of completed request on a weekly, monthly, and quarterly basis Communicate with wireless vendors and end-users to troubleshoot problems on mobile devices Qualifications for the Help Desk Support Analyst include 1-3 Years of Desktop Support, Help-Desk, or IT related support Experience with hands-on troubleshooting and supporting IT Devices including mobile devices, desktops, printers, and laptops Installing and re-imaging devices while providing user support for devices Ability to obtain a DoD Secret Clearance Compensation for the Help Desk Support Analyst include Salary Range 40,000-60,000 based on experience Full Benefits Cigna Healthcare, Metlife Dental, VSP Vision, and 401k with Voya Please send resumes to Jason Dryer at jdryerzacharypiper.com mailtojdryerzacharypiper.com Keywords IT specialist, it support, desktop support, desktop assistance, mobile support, help desk, help desk support, tier I, tier ii, tier iii, install, configure, end-users, end users, hardware installations, software installations, installations, desktop, desktop devices, laptops, mobile phones, mobile devices, computer systems, imaging, validation systems, file servers, email servers, computer referencing systems, application servers, administrative systems, a, security, network, ccna, sscp, clearance, dod, secret, top secret, benefits, healthcare, metlife, dental, vision, 401k