System Support Analyst
Education A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field. Requirements Provide IT system, hardware and software support for various IT systems. Provide support, management and installation services for desktop and server operating systems such as Microsoft Server. Manageadminister virtualization platforms such as VMware. Provide support, management and installation services for storage technologies such as HP EVA and NetApp storage products. Other related duties as assigned by MDTA Division of Information Technology management. Mandatory Requirements TO Contractor personnel shall have at least three (3) years' experience in each of the following Prior experience supporting a networked IT systems environment, including protocols (TCPIP), equipment, services (DNS), etc. Prior experience supporting the Microsoft Windows Server Family, including any Windows Server version 2003 or greater Prior experience supporting Microsoft Active Directory Prior experience supporting Microsoft Exchange Microsoft Outlook client technologies Prior experience supporting Server security, including group policy and related tools Prior experience supporting Enterprise storage technologies, including Network Attached Storage (NAS) and Storage Area Networks (SAN) Prior experience mounting, moving and configuring network equipment Prior experience monitoring server performance and utilizing the associated tools to do so (at a minimum using either Microsoft Operations Manager or HP Insight Manager Prior experience administering server and desktop virtualization technology, including at a VMware and Microsoft Hyper-V Other Requirements For any personnel in this role, the individual shall have prior experience creating, updating, and maintaining IT systems policies, procedures and related documentation as needed For personnel provided after TO award in this position, the Master Contractor's proposed resources must meet all minimum qualifications for the labor category proposed, as identified in the CATS+ Master Contract Section 2.10 plus the following minimum qualifications General Experience This position requires a minimum of seven (7) years of experience in a business IT environment with emphasis on PC computer hardware and applications. General experience includes, but is not limited to information systems development, work in the clientserver field, or related fields. Specialized Experience At least five (5) years comprehensive knowledge of PC operating systems, eg, DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.