Customer Support Technician

Employer
iTech Solutions
Location
Baltimore, MD
Posted
Feb 19, 2019
Closes
Feb 20, 2019
Hours
Full Time
Customer Support Technician Responsibilities Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT. Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Alerts the client community and team members when a major problem is suspected. Follows up on specific inquires or requests to ensure client satisfaction. Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities. Qualifications Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff. For more information please contact Fabio Jimenez at 800-709-4740 ext 271. Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey Pennsylvania area. Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.