Help Desk Manager Clearance Level Must Currently Possess: No Active Clearance Required Clearance Level Must Be Able to Obtain: No Active Clearance Required Suitability: No Suitability Required Job Family: Help Desk Job Description: Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Possesses a strong ability to i