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Customer Service Representative

Employer
Maxim Healthcare Services
Location
Baltimore, MD
Closing date
Feb 27, 2019

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Industry
Other
Function
Customer Service
Hours
Full Time
Career Level
Experienced (Non-Manager)
The Customer Service Representative providesservice and support to ourcustomers. This individual interacts with customers to provide informationin response tocustomer inquiries and handle/resolve complaints.Responsibilities: Effectively processes all incoming calls in a professional, friendly and timely manner Communicates with customers to resolve problems and concerns in a courteous, professional and timely manner Provides customers with consistent, high-quality service in accordance with company procedure Provides switchboard assistance as needed Follows up on customer inquiries not immediately resolved (as applicable) Recognizes, documents, and alerts the supervisor of trends in customer calls May perform receptionist and operator duties Performs various additional administrative functions as needed or assigned, including correspondence and filing Performs other duties as assigned/necessary High school diploma or equivalent (as applicable) Basic reading, writing, and arithmetic skills required Must be computer literate with the ability to learn customer service software applications Professional verbal and written communication skills Ability to effectively elicit/provide information to and from appropriate individuals (including but not limited to supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be requiredBenefits At Maxim Healthcare Services, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Competitive pay & weekly paychecks Health, dental, vision, and life insurance 401(k) savings plan Awards and recognition programs *Benefit eligibility is dependent on employment status. Maxim Healthcare Services is a leading provider of home healthcare, medical-related staffing, travel nursing, and population health and wellness services across the United States. As an established community partner, we have been making a difference in the lives of our employees, caregivers, and patients for more than 30 years. Our commitment to customer service, improving patient care, and staffing experienced healthcare professionals has paved the way for many rewarding career opportunities in the healthcare industry. Maxim Healthcare Services, Inc. is an Affirmative Action/Equal Opportunity Employer

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