Call Center Representative--Certification Specialist

Expiring today

Silver Spring, Maryland
Feb 15, 2019
Mar 22, 2019
Customer Service
Full Time

The Certification Specialist has knowledge and skills specific to the Certification department as it relates to activities that include verification of certification, candidate testing concerns, certification customer mass mailing, and data integrity. 

FOR IMMEDIATE CONSIDERATION:  email your resume to

1. Assist certification and renewal applicants in completing online applications, merging duplicate customer files, processing expedited payments and routing application for immediate review and navigation assistance as needed
2. Set up and maintain company verification accounts. Troubleshoot all verification-related concerns. Run verification print jobs. Engage in frequent interaction with state boards of nursing. Alert management when there is possible misrepresentation of credentials.
3. Respond to customer communication regarding certification/renewal application assistance and testing issues or status inquiries via email in a professional and timely manner. Manage emails received via Opens a New Window. , responding to inquiries or rerouting for response. 
4. Provide customer support as it relates to testing agency concerns. This includes customer name change processing, certification eligibility communication, and candidate trouble at the test center concerns. 
5. Prepare files for mass mailings to include: retired status, wall certificates, receipt of application, special accommodations notification, and renewal congratulations letters.
6. Receive and process miscellaneous payments such as expedited review and duplicate wall certificate orders. 


Associate degree in Business or equivalent work experience is required. 

Related Work Experience 
One year of direct Certification experience to include critical thinking, analytical and problem solving skills. Two to three years of experiencein an office environment or closely related work such as membership department, or service-oriented position.  


· Excellent administrative and computer skills.
· Strong customer service skills. 
· Good analytical and organizational skills required. 
· Requires strong interpersonal skills to deal with confidential issues.  
· Ability to work on multiple tasks and prioritize the workload 
· Strong verbal and communication skills with attention to detail required. 

Additional Qualifications  

Ability to multi‑task and work under pressure while maintaining a calm attitude with coworkers and/or
candidates who call for assistance. 

Similar jobs

Apply for Call Center Representative--Certification Specialist

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.