Provide exceptional customer service by responding to all inbound customer calls and written correspondences.- Build rapport with each customer. Actively listen to customers requests and inquires.- Retain policyholders who inquire about canceling through open listening, negotiation and policy review.- Proactively identify and communicate policy transactions and impact to customer billing. - Make alternate payment arrangements.- Prior customer service experience is preferred.- Appropriate licenses upon hiring/training, along with passing a Proficiency Assessment required.- Knowledge of insurance products, plan and programs in a customer service environment a plus.- Excellent communication and interpersonal skills are required.- Ability to review, record and organize data from a variety of sources with no prescribed format is essential.- Performs additional duties as assigned.About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.