Field Service Engineer
Company Background: Frequentis USA provides Public Safety, Air Traffic Control, Conferencing Control, and Command and Control Voice & Data Switching products for 911 Centers, the Federal Aviation Administration, NASA, the US DoD, and International Military and Civil customers.Job Duties Summary: The successful candidate will be a member of the Field Engineering team providing technical support and field services in integrating, testing, modifying, and repair for the Voice Switching and Conferencing product line. We are seeking disciplined, effective Field Engineers with a progressive track record of excellence, using strong technical, analytical, and problem-solving capabilities. Technologies include networking, digital and analog interfacing, Internet Protocol, microprocessor and analog components, and proprietary and commercial software components.Major Functional Areas and Description of Duties:Conduct technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications and implementationsConduct site surveys at customer locations to identify requirements for production and installationPrepare deliverable documentation describing site requirements and system configuration.Install, service, and complete basic repairs of equipment at customer sitesIntegrate mission-critical systems components, follow test procedures and perform system debug. Interface with Hardware and Software development teams to remedy problem areasOrganize and provide detailed product and service training as necessarySolve complex field issues in coordination with the development teamInterface with customers.Provide required reports to management staff, showing: customer, type of equipment involved, status, and field resolution of complex service assignmentsAbout Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.