Axiell is seeking a Help DeskQA Analyst for our Washington DC based client. The Help DeskQA Analyst will be responsible for handling day to day help desk support tickets from creation to close out. Job Description Provide technical assistance and support for incoming queries and issues. Interface with staff and customers of our client to resolve requests in a timely manner. Manage the Help Desk ticket management process and document all user calls, emails, and voicemails. Follow up with customers to ensure issues have been resolved. Foster and maintain user satisfaction via quality service and support. Creating logging development tickets for all user-reported bugs and defects. Provide QA testing support during hot-fixes monthly sprints. Minimize problem resolution time and callbacks. Provide monthly status update on Help Desk business process, number of user interactions per month, and status of any bugshot-fixes . Required skills Bachelor's Degree or Four (4) years of additional experience may be considered in lieu of degree Basic experience working in a support request ticketing system and managingprioritizing workload and multiple support requests. Detail oriented. Customer service oriented with good interpersonal skills. Team player. Ability to work independently with limited supervision