MSR/Branch Loan Officer

Employer
Northwest FCU
Location
Herndon, VA
Posted
Feb 14, 2019
Closes
Feb 15, 2019
Function
Other
Hours
Full Time
Requisition Number 19-0029 Post Date 1/31/2019 Title MSR/Branch Loan Officer City Herndon State VA Description ABOUT THIS ROLE: The Retail MSR/Branch Loan Officer is responsible for providing an outstanding experience for members and potential members seeking information about the Credit Union's lending products and services, or wishing to apply for a loan via branches and through web on-line channels. The Retail MSR/Branch Loan Officer seeks to cultivate and expand member relationships by identifying needs and through a consultative experience with the member, aligns appropriate loan and ancillary products to meet their financial needs. The Retail MSR/Branch Loan officer is reponsible for understanding and executing every aspect of the consumer lending workflow. This includes owning the front-end member consultation, capturing the loan application, securing required documentation, making sound decisions based on underwriting authority, ensuring accuracy of documentation and finally funding and disbursement of loan proceeds. DUTIES AND RESPONSIBILITIES: * Engages members in branch and via web seeking information about loan products and services in consultative conversations targeted at identifying appropriate products and services available. * Captures all required information necessary for completion of an accurate and thorough loan application according to policy and regulation. * Analyzes critical information in lending decision (capacity, collateral, credit) and makes sound judgments on application disposition within individual approved lending authority. * Ensures thorough completion of loan application and supporting documentation required by loan underwriting team for expedited decisioning. * Requests and analyzes credit reports for loan decisions and member counseling. * Determines collateral values for cars, trucks, RV's, motorcycles, and boats using NADA Guide. * Processes all applications received in branch and online, reaching out to members as appropriate to obtain additional information, and to convey status of loan application. * Maintains solid understanding of underwriting guidelines according to policy and regulations. * Establishes effective working relationships with critical internal partners, including front-end sales staff (Branch and e-Services), Loan Fulfillment team members, and Loan Underwriting staff. * Ensures accuracy and appropriateness of disclosures. * Provides detailed information and consultation to members with denials and counter offers. * Performs routine and scheduled follow up on loans in a pending status to ensure appropriate closure. * Utilizes application data, credit report, and consultation information to seek opportunities to expand the relationship through other lending, ancillary, and deposit products. * Ability to effectively manage a heavy pipeline of fluctuating loan volume. * Strong written and verbal communication skills, teamwork and customer service skills. * Self-motivated and highly organized. Ability to prioritize multiple competing tasks. * Flexibility to work extended hours during heavy volume periods. - Knowledge of Debt Management Programs, including Balance and Debt in Focus. * Must have strong computer skills and proficiency with lending industry software and terminology. * Ability to compute loan payment schedules. * Maintains knowledgeable of new types of loan products and financial services, as well as changes in applicable regulations. * Accurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing, etc. as required. * Open accounts, perform account maintenance and other platform duties as required. Requirements QUALIFICATIONS: * Outgoing and service oriented individual. * Advanced listening and communication skill with ability to communicate professionally and effectively in person and by telephone and e-mail. * Advanced computer skills. * Strong sense of teamwork and mutual supportiveness. * Ability to organize a workstation and prioritize workflow. Maintains a high sense of urgency. * Ability to make decisions using sound judgment. * Consumer loan processing experience strongly desired. * Knowledge of policies and procedures, all products and services available through the Credit Union and Northwest Financial. Full knowledge and understanding of the Staff Guidebook, membership eligibility requirements, check acceptance, and the Penley database. Basic knowledge and understanding, as it relates to the branches, of credit union policies and procedures established by Northwest Federal Credit Union (NWFCU) Board of Directors and Management to comply with applicable rules and regulations, including: - Bank Secrecy Act and CPI provisions (including Currency Transaction Reports (Form 104) and suspicious activity reporting); - USA PATRIOT Act (including Customer Identification Program); - Truth-in-Savings; - Uniform gift to minors act; - Soldiers Civil Relief Act; - Privacy regulations; - and Lending regulations (including ECOA (Regulation B), Truth-in-Lending (Regulation Z) and Fair Credit Reporting Act (FCRA). * Regulatory and Compliance classes as assigned by management. EDUCATION/EXPERIENCE: * Two years of bank, credit union, or other applicable financial services experience required. SKILLS: * Computer Applications: Meridian Link LoansPQ to include credit pulling, Episys, Zix (secure email), TMG (credit cards), Nada Guides, Auto Warranty and GAP programs. * Ability to use the keyboard, calculator, fax machine and copier. * Refer other credit union products and services such as Northwest Financial LLC. * Reviews approved applications to determine that all conditions have been met prior to funding. LANGUAGE SKILLS: * Ability to read, write, and speak English clearly * Bi-Lingual in Spanish a plus MATHEMATICAL SKILLS: * At times, the Retail MSR/Branch Loan Officers will need to manually calculate cash flows, debt ratios, bi-weekly and monthly loan payments. REASONING ABILITY: * Ability to deal with problems involving several concrete variables in standardized situations. - Decisions are made within established Credit Union guidelines. Retail MSR/Branch Loan Officers must exercise discretion and confidentiality with regards to member/employee information. They must be able to analyze credit reports and be able to look at the big picture as to whether to approve a loan. Retail MSR/Branch Loan Officer must be able to assist members with challenging situations and know when to transfer/refer member to Manager. All pertinent information and/or suggested solutions must be given to Manager to assist in decision. - Interpret, understand, and explain NWFCU deposit and non-deposit products and features to potential customers. * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply Online Send This Job to a Friend checkbook Need to make a loan payment? Click for payment options * Make a Loan Payment money Loans for every need Low rates & flexible terms * Apply for a loan today! checkbook Checking that makes sense. For your life and your wallet. FREE Choice Checking Convenient Debit Mastercard(R) 33,000+ FREE ATMs FREE Online Banking & Bill Pay * Open your account today! Obtaining any loan with Northwest Federal requires membership eligibility and becoming a member by opening a primary savings account. Federally insured by NCUA. Contact our Member Services Center 844-709-8900 M-F: 7 AM - 7 PM Sat: 8 AM - 1 PM ABA Routing Number 256075025 Footer menu * Home * Banking * Business * Resources * Join * Log In * Contact * Privacy Policy Social profiles * Facebook * Twitter * LinkedIn * YouTube Entity navigation * NWFCU * NWFCU Foundation * Northwest Financial Advisors * NW Insurance Agency * Northwest Title & Escrow (C) All Rights Reserved.